Unfortunately I was stupid enough to have two loans with this company. Due date for both loans are on the 15th of the month, with a 10 day grace period, after which a late fee is added. I have always made the monthly payment, if there was ever a time I was going to be late I contacted the office and let them know. I have been making payments for several years now, and yet they telephone me every month to remind me to make the payment.

Last month they telephoned my office! I was so irate I yelled at the lady that phone and reminded her that I have always made payments, that I have repeatedly told them to stop calling me, and that I specifically told them not to call me at work. I then talked with the branch manager and told him the same thing. Well guess what, this month rolls around and their calling me again. I have had it.

I am going to work very hard to get these loans paid off and then never deal with this outfit again. I just want the damned telephone calls to stop, how many years do you have to make payments to them for them to know you are a person that makes the payment? I am getting Cauliflower Ear from all the damned phone calls.

A certain Aries Mercader has been terrozing my sister that <br />
<br />
"They will start publishing your (personal profile) NAME, FACE PICTURE and ADDRESS (including your references) in all leading newspapers on the count of ESTAFA then, we will seek your ARREST WARRANT for serving to ensure your CITIFINANCIAL obligation are fully settle to coordinate call Aries Mercader at nos.<br />
(02)3796620 or (02)3846862. ASAP"<br />
<br />
To date, the loan has been fully paid since June 2008. Then why does citifinancial be doing such claims that the last bill of a measly 7, 000 pesos have ballooned to 28, 000 pesos. But when confronted Mr. Aries Mercader...he just said OK please pay 2000 pesos ASAP & the remainig 5000 pesos on the end of next month april...to avoid paying the 28, 000 pesos.<br />
<br />
What kind of accounting system does citifinancial do?<br />
<br />
I am demanding formal written apology from citifinancial and send copies as well to all they have texted.

Last week I went to a citifinancial branch to make a payment. Before this I was going to call to see how much was left owing on my loan because I thought it would soon be paid off probably another 4-5 months and it would be done. When making payment I am told that my loan has expired and I am still owing 9168 at that time I thought she meant $91.68 and I said well thats no problem I will pay that as well today. She then stated it was $9168 and I just about had a stroke because I honestly had the thought that I was near the end of this loan. So I ask her why the balance is still at such a huge amount and she told me it was due to payment deferrals I had done. Yes I had requested a few deferrals that I am not denying...but then she went on to say I had 9 deferrals over the course of the 5 yrs to which I am totally opposing. I requested a statement of my payments and dates of deferrals. After scanning statement I realize there are times deferrals were done without my consent. I am totally at a loss to know what to do...because I honestly do not agree I owe them over $9000. PLease please someone point me in a direction where I can get some advise or help. I am not disputing the fact that I owe them money..just not that much...HELP PLEASE

I have had excess drafts to come out of my account. I was told this matter would be taken care of and credited back to my bank account since 2-2-09. I requested for Corporate information and was denied access to the information. The over drafts have caused my family a hardship due to breaches of services by this company. I was then harrassed by a supervisor over the phone.

March 9, 2009

ATTN: Corporate office


I am writing this letter as a form of complaint to notify the appropriate person about customer service over the today over phone today. I received a phone call today at 4:15P.M.; ETS time. Ms McKenzie called me concerning my account 4136749101. I had left several messages for Ms. McKenzie to call me with valid information to be contacted. It is on the record that I have called multiple times speaking with representatives and supervisor concerning the drafts on my account.

Ms. McKenzie started the conversation off by being dishonest about the number of times I have contacted her and not leaving information for her to call me. After not accepting what this supervisor was stating she stated my phone call seemed to be threatening. I informed her that the phone calls were not threatening and I can subpoena my phone records proving all my messages stated the information needed to resolve this matter since February 2, 2009. I have called her many times leaving the correct information. Then she stated she had a family emergency. I expect professional courtesy at all times and this inappropriate behavior is not acceptable. She called from the phone number listed (1-972-653-9319). Then she hung due to me not accepting her falsified statements. I reiterated to her many times I was not raising my voice. I am competent as a teacher to leave valid information to be contacted.

On Saturday morning, I called the call center and was transferred to a wonderful supervisor that will assist me in this matter. She spoke clearly and respectful at all times. I faxed CILE information to take care of this matter. The fax number was1-866-535-9170. Please allow Cile to assist me concerning my account in the future. I am distraught from Ms. McKenzie false accusations and statements concerning my account. I am considering subpoenaing this information and forwarding this incident and claim to an attorney if this matter is not resolved this by Cile in 5 business days.

In final, I called the customer service line multiple times and asked for the corporate information. All the representatives gave me a phone number that was not valid. As a professional courtesy please allow the employees to have a valid number. I was told that a supervisor would call me today since they with held public information that I have a right to as a customer. I was given this number (1-800-989-0692) over the phone. I called them while I was waiting to be transferred to a supervisor. I informed them about the phone number being invalid. They gave me many excuses but not the appropriate information. Thank you for your cooperation and I hope Ms. McKenzie will be reprimanded for not making professional behavior choices.

Sincerely,
Stephanie Dallas
276-638-8999 (phone)
276-340-9160 (cell)

I have attempted to call to negotiate a plan to protect my credit and avoid foreclosure. CitiFinancial is not in first position on the loan. I had obtain a buyer for a short sale and needed to negotiate a price that could satisfy the lender, I was unable to reach anyone to come to terms, to negotiate with the potential buyer and the deal was abandon.

I am asking CitiFinancial to product the note that was originally signed. I am looking forward to your cooperation. Thank you.