This is my second complaint. For over two years I have not receive a statement from these people on my car loan. I have tried calling them and all I get is a message from the operator saying that phone is no longer in service. On the second phone there is no answer. I have emailed them and the email address is not accepted. I emailed a differente address and still no response. I wrote them letters and have not received any reply. This is very aggravating. I will not send in my next payment and see if they are going to take actions against me. If they think they can repo the vehicle, they have a big surprise waiting for them. All I need from them is to tell me what my balance is. My car should be almost paid off.

I tried to contact a rep to make a payment and kept getting voice mail to leave a message and they would call me back. The man that called wouldnt answer my questions and would not give me phone number to call him back. I have been late on my loan so many times and just to get a straight answer and a phone number so I could give my ck acct number and get the payment made was like pulling teeth. I told him that I was trading the veh in and his whole attitude changed..."we havent talked to anyone about this...when did you do this...what dealer...whos the salesperson...I told him that I would call the dealer and call him back and he said...NO it dont work like that...put me on hold then i was disconnected. I m noyt hte best customer and Citifinancial did give a loan when no one else would BUT im still a customer...That use to mean something...If can get this veh traded in and ive been approved already...GOODBYE Citifinancial...poor customer service