I am a service member who protects this country. I have been trying to pcs to another duty station. Where I have to get permission from the lienholder to take my vehicle. I have been working on this for over a month and I have still not gotten any results. I called one day to find out what I needed to do in order to ship my vehicle. The person(S) I talk to said that I only needed a fewer things and they needed to be faxed to them at the following number. I said well okay what are the items. She respo money nded with a letter stating where the car was going to be how long the car was going to be there and how it was going to be shipped and who was shipping it. Make sure that my account number was on it and there name and address. They needed a set of my orders an les (military pay stub) proof of insurance. They wanted proof that we had started a direct despoit on to the account too. When the lady told me that, I asked why and I also respond with we have never been late on a payment. On top of that when we first signed up for the loan they already had a pay stub. The voice on the other side stated I dont know this is just our policy. When she said that I asked her to repeat it again because I could barely understand her. She transfered me to another department. This went on for a couple of days of trying to get a straight answer. Still nothing has been accomplished, I faxed another wanting confirmation with a call back stating that once recieved to call me. That was never done. I called my insurance they tried helping me out also and still did not get anywhere either. I have provided them with them with the following information several times. No response. I called again today. I told them if I can not take my vehicle with me your not getting your money. They guy hung up on me. I called again and this time I got told that they were going to repo my car. All I have to say is I serve my country and I get no respect. Fine then they wont get there money and they need to hire people that knows what they are talking about.