After two years of trying to resolve our mortgage issues with citimortgage, and after believing all their lies. We have a guarenteed purchase offer on our home due to close May 15th, and Citimortgage informed our laywer today that they will not wait until then, they are going to auction our house in early April. So much for wanting to help.

These horrible, horrible, people! I can't possibly tell you what we've been through and there is NO help. They are holding my insurance check hostage. My repairs are going to be complete tomorrow morning and I haven't the money to pay the contractor! At least I had the money to get them started! What if I didn't??? They have played games with me now multiple times, delaying and telling lies. I send what they request and then there's always "something else". They never tell you the full story. NOW, they indicate that an inspector must come to our home (on THEIR own timeframe, of course... no rush!) to inspect our repairs and then write a report and then maybe a couple of weeks later... maybe, we'll get our check. BAD FAITH dealing! What if we didn't have any money to start our repairs? Then they'd never be done, I guess as Citimortgage apparently expect that you pay for your damages and then they'll torture you and toy with you until you have health issues. Dispicable. AND I'm in a hote right now!!! These people are cruel and horrible. Logic and compassion should enter the equation. No wonder their company is in the toilet.

On Aug 25th of 2008 I faxed an Affidavit of Non-Endorsement of a check issued to me by CitiMortgage. The check issued to me by them was never endorsed by me but was endorsed by a Contracter who deposited it in his account at Bank of America. I am out this money and can not seem to get any result from anyone at CitiMortgage
or the Bank of America since then.

I have Citimortgage, but I pay my own property taxes and I have my own insurance company that I have been dealing with for years. I have never had an escrow account.

I have never had issues with my flood insurance until they decided in July 2008 to send me an insurance policy for excess flood insurance. I contacted my insurance company right away. I have a 30, 000 dollar mortgage, Citimortgage said that I did not have adequate flood insurance, they wanted me to raise my flood insurance 170, 000 more. I am now up to a total of 220, 000 in coverage.

Citimortgage created an escrow acct, which I am still trying to resolve since last year. They keep sending me letters threatening foreclosure if I do not pay on my escrow. This is all due to flood insurance and that the reps there cannot resolve any issues. I am re-routed to India, then they transfer me to someone else. My husband, my insurance company and myself have been on the phone with them constantly telling them that I have adequate insurance. We have faxed them policies, spoken to reps, they keep telling us that it has been corrected and the policy canceled, I will be receiving a confirmation letter. Guess what, I never receive it.

My most recent call was today and the rep says it will be resolved, my insurance company needs to re-fax the policy (the 10th time or more, I lost count). This has not been resolved, I will still be waiting.

This has caused such aggravation in my household that my children are beginning to feel it. They have started to hit our credit, they are charging late payments (which are not late), and we can't forget they are also charging to send an inspector to the home to see if it is vacant. There has to be something that we can do to stop this harassment. It is not fair, everyone is feeling this not just the banks. Hopefully someone can read our letters and resolve these issues before they get worse and more families become homeless.. Thanks for reading.

My wife and I refinanced last fall on our home we have been living in for a few years. I have been a homeowner for over 20 years, and have had a mortgage with many lending institutions. With my wife out of work, and our budget tight, we needed to refinance to pay off some bills that had higher interest. We consolidated other loans into the mortgage. Our loan was sold to a financial institution called CitiMortgage.

We both have had loans over the years, and have been very good to our commitment. Realizing that within our budget, a large lump sum on one of our two paydays conflicted with payments to the utilities, gas and food expenses, so we decided to get on the Bi-monthly payment plan.

Setting up this payment plan was a challenge because everyone we talked to on the toll free number was from a call center somewhere outside the U.S. Needless to say a language barrier took place on every call. We finally got set up, and our payments scheduled. The bank however kept sending a bill. One of the monthly bills was a payment that we needed to make, on top of our bi-weekly plan.

Soon We got a letter every month stating we were a month behind. Finally a letter in January of 2009 said we were in default and being one month behind, that the credit bureaus have been notified of a late payment for the last several months, and an inspector would be sent out every month to check on the condition of the house at our expense. Our issue was that every monthly bill received, we would call the toll free number to confirm. The person on the other end of the line, could not understand what our concern was, and acted as if they were reading responses out of a manual, twice this weekend to someone in India, and today to someone in the Philippines. And on every call, they needed my full SSN to verify the account number! I did get a chance to talk with a real US citizen over the weekend, working at home with a cold, and that person only needed verification of the last four of my SSN.

Bottom line here is our major financial institutions are looking for an easy $ at the expense of the very customer they serve and beyond. Those included of losses in US jobs in exchange for overseas jobs that pay less. So where did this savings go? Maybe into the Ceo's pocketbook, possibly. But big banks and lending institutions invested into oil futures, driving up the cost on the commodities exchange. (60 minutes 1/11/2009). According to the program, there was no increase of the asking price for OPEC oil, nor where there any significant changes in the supply and demand over the years. When the price of oil went back down to normal, their investments went sour, now these banks are asking for bailout money, and laying off more workers.