In Nov 08 I decided to try and get my interest rate reduced by submitting a workable solutions package. I was told it would take approx 45 days for a response. I am still waiting. On Friday, Dec 19, 2008 I received an "Urgent" UPS overnight envelope from Cititmortgage asking me to immediately contact them about a new "loan modification" program available to customers. I contacted Citimortgage first thing the following Monday morning, Dec 23. I faxed over all the requested documentation and was told someone would contact me within 2 weeks. I am still waiting. So now I am in limbo with 2 separate programs Citimortgage is supposedly working on to modify my loan. To make matters more complicated, which I take full responsibility for, when I paid my January 1, 09 payment, I physically walked it in to Citibank however I missed my cut-off time to deposit funds into my personal bank account which I wrote my mortgage check on. So the one time the check clears the same day it did and I had insufficient funds. I called Citimortgage to alert them to the fact and they said not to worry, this was common and that they would deposit the check a 2nd time and I would not receive a thirty day late on my credit. So when 1/28 rolled around and the check still had not been re-deposited I got worried and phoned Citimortgage, I was again told not to worry the check had not been sent back by my bank yet and that once they receive it, it would be re-deposited. So today, 2/9/09 I receive a letter dated 2/2, postmarked 2/6 stating that my account is delinquent and to submit certified funds in the amount of $8K in order to bring my account current. Needless to say $8K is much higher than my payment amount. I phoned Cititmortgage and after being on the phone for about 2 hours and speaking with 6 separate people I was finally told they did try to re-deposit my check for a 2nd time and it bounced again. I was furious. My funds far exceeded the check amount daily. I also verified with my bank manager that Citimortgage never re-deposited the check a 2nd time. My bank manager is preparing a letter to Citimortgage stating these facts. If they were just honest from the beginning I would have paid the mortgage in cash, but I trusted the information that they would be re-depositing my check a 2nd time which they never did. Now I have a 30 day late on my credit report because I made the mistake and relied upon inaccurate information from Citimortgage. My gut tells me my check was sitting there all along for the past 4 weeks and they waited until I was passed the 30 day mark to slam me with extra fees and a mark on my credit. Not to mention I am still waiting on the reply for my loan modification 81 days later. On Bloomberg Financial TV, Financial Experts state CITI is considered one of the worst banks in the industry and should not be bailed out, but since CITI is so big the government is afraid to let it go under. I am not sure what can be done to protect ourselves from gigantic mess of a company.

we have an existing loan with citimortgage so we went to the local branch office and asked for a lower interest rate. they assured me this was fine and that i needed to reapply for the new rate. i did. then my spouse did. i got one letter saying we were rejected and another saying the file was being reviewed. i never got one phone call. when i called they told me to apply again because the "information" was inaccurate. i asked the for the manager and got no where.
it isnt supposed to be this hard. how can i have a loan with them and be rejected for the lower rates offered now???

Due to my paycheck schedule, I decided to start making two monthly payments to CitiMortgage for my loan, split evenly.

I got a letter today saying they are going to 'accelerate' my foreclosure! Of course, I know that all my payments have been made!! I have bank records to back it up.

I called the hotline. The last reported date they received my payment was in September-the last month I paid the entire mortgage in one payment. I have made three payments since with October's two payments (which equal MORE than my mortgage) not being recorded, nor my payment in November. Keep in mind, my bank account was debited. That means, they have my money...have not recorded it and they are threatening me. Also...it is not like they have been 'rejecting' the money and putting it back into my account.

I hate this company. It is no wonder they are failing. I hope they do at this point so another company can take over my mortgage.

Have anyone else had this issue? What do I do? Any legal attempt to take my house by them would back fire as I have proof they have accepted my money but I am still scared. How can a company do this?

I suffered a plumbing failure and subsequent flooding in my house in Florida while I was away on vacation. The insurance company promptly sent an adjuster and sent a check to me to cover the damages. Since CitiMortgage had the mortgage on the house I was required to endorse the check and send it to them to be placed in an escrow account. That was in early Oct. I was acting as the General Contractor and they released one third of the amount after a long delay caused by getting conflicting information from different people at CitiMortgage as to what forms were required. I have never known a business that requires 3 to 4 days from the receipt of a fax to acknowledgment that it has been received by the dept. that it was addressed to! Their policy dictates that as the repairs are made inspections are required to verify that the work is actually being done. My kitchen has now been inoperable for two weeks and is exposed to the attic, repairs have been made and it is now ready for the installation of the cabinets and the sub-contractors are anxious to be paid for the work so far. Nothing ever gets done at CitiMortgage in less than 3 to 5 business days. I felt an obligation to pay the sub contractors from my own checking account and am waiting once more to get another third of my money that they have been holding since early Oct. This company is totally mismanaged and it is no surprise that they get similar complaints from many others. Aside from that, the idiots in their trust dept just lost half of the money in a family trust they have had since 1927 and collected their fees every year for basically doing nothing except put our money in under performing funds sponsored by the bank. Nice going fellas. No wonder your stock is $6 bucks.

Citimortgage is either an extremely inept company with terrible customer service or thieves. I sent them $30, 000 to apply to my mortgage. they removed the money from my bank account the day they got the check. A month later I got my mortgage payment and no mention of the money I sent. When I called to find out why, they told me to prove I sent the money with a canceled check. After I did, they applied it to my mortgage the day they got my proof, but they kept the months worth of interest I paid on my own money even after I complained. Plus, they charge me $500 to refinance my mortgage but never sent the paper work. That was 2 months ago. I have also applied to have my PMI ended, but they are stalling on that too. I get to pay for more PMI even though I jumped through all of their hoops.
Their customer service is a joke. Good luck getting someone who can speak English and answer a question or fix anything.

I would be in terrible trouble if I was late on a payment, but they seem to do anything they want and get away with it.