i am having so many problems getting my insurance check to do repairs on my home after hurricane IKE that i would never recommend citimortgage to anyone trying to get a home financed. i am going to write the city houston chronicle newspaper to do a story of what i have gone through and is still in the process of going though to get my check released to pay my contractor. i have done work to my home and paid for it out of personal funds (bills money and borrowing it from family and friends) and cannot get money released to reinburse theses people. I have done everything asked of the mortgage company and still everytime i get a different story of why its going to take longer to get money released and this process have ruined the little credit i had and have totally destroyed my life. my next step is to get a lawyer to get my funds released and not recommend this company to anyone. i hope when they close FEMA they next take steps to close CITIMORTGAGE. I am going to write everyone i can think of to get this story out.

Where do you start with this place? Two years ago I took out a
fixed rate mort. with a local company they sold it to citimort.
and my headaches began I have been through trying to understand the employees. Loss litigations you name it all to no avail they do not write anything in their computer when they tell you something. My mort. payment went from 710.00 a mo. to 850.00 with no explaination we finally are so fed up we put the house on the market now they tell me they will defer payments until the sale except the girl that told me that never wrote it down and I did get one wonderful girl Nicole who appeared to want to help she found the first girl but she is in Costa Rico my house is in TN gee don't get that! but she said "I'll call you as soon as I reach her and settle this" well it's 3 weeks now so I call today to speak to cust. service my payment is behind so I can't talk to anyone but collections they will not transfer or help you with another number the girl I spoke to would only tell me her name was Heather she got VERY rude and hung up on me well I'm about to loose my house and she hung up on me! This company is by far the worst I have ever seen. I can't get another mortgage because they didn't defer they marked me late and now my credit is bad. So I guess real soon we will be living in my car. and Citimortgage will have my house.

I have been trying to get Citimortgage to correct my credit report for FIVE YEARS now!!

It is incorrectly reported on my credit report that my house is foreclosed with a zero balance with no payment received since 2003. Yet, I AM making my monthly payment of $1260.00.

I have repeatedly faxed them copies of my credit report and proof of payments. This has been disputed for numerous times and each time they tell me that it will be corrected and it has not been yet. When I call they act like it's no big deal and usually the customer service rep hangs up on me.

How can I receive a monthly statement with all the correct information on it but they can't report the same information. I spoke to a manager today who said that by looking at my file Citimortgage has not even reported to the credit agencies since 2006 regarding my account. Citimortgage is a joke...

On March 8, 2008 2 trees hit my home. Citibank is holding the funds from the insurance co. to fix our home. Getting them to release funds to do the repairs is time consuming and frustrating. Every time I need a check to pay a contractor it takes weeks to get funds, I was told it takes 3 - 5 business days, but that is not what has happened.
First, I was told to fax computer generated receipts from the contractor stating they were paid, I did that, still no check. Then I was told to fax the cancelled checks, I did that, still no check. Then, they wanted to see the cancelled checks from our public adjuster, I did that, still no check. Then, I was told they wanted a copy of my contract with the public adjustor, and I did that. They could have told me they needed all this information in one phone call but they dragged it over 3 weeks and in the meantime, my contractor was asking for payment daily and I don't blame him. I bet Citibank worker don't work for weeks without getting paid.
My most recent experience is on Aug. 4, 2oo8 I sent them a check for supplemental damages to my home. I included a letter requesting that the funds be available because I am out of pocket $5, 000, and my contractor wants a $5, 000 deposit to order new siding. According to them the check was received, but not the letter, which was in the same envelope and mailed from the post office. When I called there was no record of the letter. I spoke to a woman named Nancy who told me to fax the letter and call back in 15 minutes to make sure the fax was received. When I called back in 20 minutes Nancy was not available and the woman I spoke to said it takes 48 hours to get a fax! She was rude and unprofessional. Today, I cried to a very nice man who did have a record on my fax (in less than 24 hours). I pay my mortgage on time, I pay my homeowner's insurance policy, they are holding my money and in the meantime I have workmen asking me daily for payment!
I have NEVER been able to get the same person on the phone twice and everyone tells me something different. Citimortgage is delaying the repairs to my home and I have to call them daily, and they keep adding conditions to release money to fix my home. And everytime I call I talk to a different person and when I request to speak to the previous person they are never available. All I want is my home repaired before winter. This has been going on since March!

I have been attempting to payoff my home with Citimortgage since June 2, 2008. It is now July 28th and I still have not received a refund check from them. I first called in to request a payoff on May 28th 2008 due to my home being destroyed by a tornado on May 25th 2008. The faxed me a payoff on May 28th good until July 1st - because it takes 30 days to pay a mortgage off - funny thing is it takes them one day to clear the payment!!! I sent my check off on June 2nd, requesting any refunds or return items to be mailed to my new address...well they returned my 'PAYOFFcheck, the check I sent them, to me at my old address - which sat there for 5 days until I finally called Citimortgage to check on my status and they told me what they had done. So I went to my old hometown and picked up my check at the City Hall - where all of the undeliverable packages were going. I then returned it to Citimortgage requesting a payoff again - this time as of August 1st because it was July 1st already. I then called them weekly checking on the status. Well - IRONICALLY on July 2nd I also signed a new mortgage with Citimortgage for my new home - they applied my payoff check to that loan! So when I called in and found that out I was furious and told them they should fix it, payoff the correct loan as of the date they received the check (which was supposedly July 10th). This was July 17th and I talked to a man that said the loan would be paid off as of July 10th and I would receive my 'refund' check - it would be sent out no later than July 21. I called back on July 28th and asked about the status and they said my loan was paid in full as of July 17th and my refund check was to be mailed on August 3rd - I told them they were wrong and I was not paying interest from July 10-July17. And I requested my check to be sent overnight ASAP - she could only promise me it would go out the third overnight. Today is July 28th and we will see how this plays out - Citimortgage is by far the WORST company I have ever dealt with and has the WORST customer service in any industry PERIOD!!! They are out to screw you out of every penny they can. As soon as I can justifiably switch mortgage companies - it is happening and I will NEVER recommend or support in any way any of my customers to place their mortgage with Citimortgage.