I purchased a Citizen watch 13 years ago and when I returned it to have the batteries replaced (five years ago) I was told they no longer had the parts to fix it. The watch sat in my desk for three years and I was about to throw it away and decided to take it apart and see why they could not fix it. I soon found that a couple of $2 batteries at Walmart fixed the problem. Two years later two of the screws fell out and the dive watch was getting moisture inside. I sent it back and asked to have the two screws replaced. Again Citizen sent a letter stating they did not have replacement parts. I was offered a "special" deal to trade in my watch for half off MRSP on a new watch. When I did the math, It was cheaper to purchase the same watch on the internet and Citizen's reply was that they were not trying to undercut their distributors and only wanted to offer to sell me a new watch.