Citizens bank just started charging atm fees. but did not send a letter to the customers ? they said it was in with the statement i did not see it. for the month of june they hit me with over $60. in fees.

I sold car on Ebay. Recieved and deposited check. Bank put funds into my account 4 days later. I used some of the money to arrange shipping on car and do other bussiness. Couple of days later they siezed my business account and 1 day later they siezed all of my accounts. Including an account that is my mothers social security deposit account that has my name on it to assist an elderly lady. They made NO attempt to contact me, I found out when my debit card was rejected. Turns out the check from the Florida Suncoast Teachers Credit Union (cashiers check) either stoped or was a fraud. I can't get a strait answer from the bank officers. They are highly trained to be stupid when needed. They have made it so we can't perform any banking functions and want there money back. I can understand this but it will not happen with the accounts sealed and the funds stolen from them. We have banked with these people for at least 17 yrs and have always opperated honestly. During all of this there has been no willingness to discuss any of this, just a verbal run around. One last thing. I have been told all of my life that the reason a check is delayed being deposited to your account is to allow it to clear the other institution. They held this check for several days to do this. There new verbal puke is that after a few days they ALLOW you use the fund on good faith. If this is true why are they not available immediatly. When Fund are credited to your account and you believe they have done there job and cleared the check, why do they deny any involvment in what has happened. STAY AWAY. THERE IS NO SERVICE IN THIS BANK, ONLY SELF SERVING. THEY WILL DENY ANY PERSONAL RELATIONSHIP WITH YOU AT THE DROP OF A HAT. Find a small local bank to do business with, smaller the better.

Im a charterone /citizens bank customer from 2003 .I have more than 80k in deposits in various accounts in the same bank.Im from Ontario Canada and working in USA . I went to Citizens branch in 1000 Portage rd, Niagara falls to with draw 6000 Dollors .The bank manager asked for my ID and i provided my driving license .He told me he cant let me do the transaction as my id is a Canadian Driving License .He insist if i can bring Passport then he can let me do the transaction. So i went back to my car and brought my passport back.He verfied everything including SSN and filled up the withdrawal slip by himself .But then he told me he dont feel giving me the amount and hand over back my documents and the withdrawal slip filled by him. I asked is there anything wrong and he replied me he dont have to give me any reason, I was very upset also got worried as i thought some thing wrong with this account.Also i told him i need the reason as my direct deposit also going to this account.He again told he dont have to give me any reason and i cant with draw. I did few transaction through that branch previously. But I went to another branch which is about 5 miles from there and I was given my amount without any questions at all. I feel so much upset over this incident and above all im not even able to complain about the things happen at the branch to anyone in Citizens Bank. I thought to talk to the Manager for that branch but i find out he is the Bank Manager .His name is Joe Filipski Branch Manager( NYR178) Also the Ids i provided are the one i gave at the time of opening the account. I would be happy to provide more documents in case if he really suspect me to prove my identity.I am here in this country for 10 yrs and i never had this problem before.

On Tuesday I deposited my boyfriends pay check. I assumed everything was fine, but then on Thursday evening I went online to my checking account and it said I could not log in as I there was no such user name. Friday after work I went to the back and found out my account was put on hold...or frozen as my boyfriends paycheck bounced. They said they froze my account because the bank the check was drawn on would not release the check back to Citizens. The manager who is an officer with Citizens said I needed to contact my boyfriends company...meanwhile my back was frozen. I was laid off for over a year and now am in a trial period of mortgage modification. I had sent my payment off on Wed when I deposited the check. Immedately I freaked because if you are late for even one payment you lose your modification and your home. My boyfriend called his boss to find out what was going on. He said the check should not have bounced as he had recently deposited several thousands of dollars. I called the manager again and she said she could not do anything as the check was being held by the Bank America fraud dept and until they returned it as non sufficient fonds they could not unfreeze my account. My boyfriends boss came over sat morning to show us his deposit slips and current back balance. We could not understand. On Monday, he went to his back to find out what happened, and was surprise to find that the check had actually cleared last Wed and was able to obtain a copy of the cleared check for me. After many calls that day to the back, my account is still frozen. As soon as I got the copy of the cashed check I went right up there and brought it to Amy the manager. I could see her face get red when I confronted her about how can my account be frozen when the check had cleared last Wed? I asked her where my money was, she had no answer! She tried to change the story saying maybe something else was wrong along with the check ...but the check never bounced I said, still no response. My account is still frozen I cannot pay bills, buy food etc...as my own paycheck is direct deposit. will be the 5th busness day without any money! I don't know what else to do. This is devastating. Any advice to help me get my mone would be greatly appreciated! My able was turned off this morning and my gas and electric are due to follow!

I am so furious with this bank. Every month, I have a direct deposit from Google come into my Citizens Bank account for payment for my Cellphone Apps. A very good friend of mine also makes apps and does everything the same as me, except he uses Bank of America.
To make a long story short, we get paid at the EXACT same time every month, as it has been for a while. Well, this month, he got his a little before me. I know its not because of Google. His money cleared into his account on 4/15/11 as spendable cash. I logged into my account, and it was not there yet. So I waited patiently. Saturday, nothing. Monday, nothing.
Now, on Monday, I had a few charges come into my account that brought the account into the Negative, and was hit with a $75 dollar fee for it. This happened some time around 10 at night. Magically, the next morning, a few hours after these charges go through, the deposit magically appears in my account and acts like nothing ever happened. it just bumps the charges to the bottom of the list, almost like it is trying to hide it. It makes me feel like they intentionally held back the money just so the charges would go through, so they can hit me with an overdraft fee.
Never has my buddy relieved his money before I have. We always got it on the same say, usually within the same 1/2 hour.