I accidently pressed the wrong button online and charged $384 to my checking account. I immediately called the company i was paying a bill for and they told me to call the bank and order a stop payment. I did that. I asked the representative on the phone if the stop payment would actually stop the payment from posting to my account and causing it to overdraft. She said Yes. I also asked her if the stoppayment would be effective on the same day i ordered it, she said yes. So i paid $25 and ordered the stop payment. The following business day i check my account, and find that not only had Citizens bank, not stopped the payment, they over drew my account and charged me $78. Also, since i had made multiple online payments that day, when they posted to my account the bank charged me an additional $78. Then after all those charges, the stop payment kicked and the bank reversed the charge but it didnt make a difference. So now i owe the bank $156, even though i paid them $25 to avoid those charges.
But the story doesnt end there. I called the bank to inquire about the charges and they claim that they were valid because the representative wrote in her notes that she explained everything to me. So immediately requested that they pull the tapes. About 2 1/2 weeks later i still did hear from them about what the tapes said. so i called them back. This time the represetative apologized for the supervisor not contacting me and the other representative one giving me the wrong information but he couldnt help me. He said that they were going to go by the notes that the representative took and that there was no need to pull the tapes.

I tell you, this bank is shameless, i am a college student struggling to make ends meet and the bank takes my money with no mercy. I can't wait fot them to go under. I know that i am not the first or the last person for this to happen to and eventually the bank is going to regret scamming so many customers.

Can someone explain to me how a check can show up on your on line banking and the next day it didn't clear. I was told that it was posted to my account on 04/07 but it didn't clear until 4/8 and all the money was switched around and I had a bounced check. They should not be showing information that isn't actual. That gives a false report. I go back and think I made an error and correct my check book to match. Now I have 5 insufficient funds transactions. Of course, there is no way to go back to yesterday's screen because they take out and switch things around. I am so out of that bank.

Citizen Bank is charging $40.00 for overdraft fee an a service charge of $38.00 . Which is a total of $78.00 dollars if you go over. Last month I got charged $78.00 for being .04 cents over drawn. This month I was charged again $78.00 for overdraft and service charges. I'm a 65 yr. old widow with diabetus and asthma. Now I can't afford to get my insulin. Please can anyone help me

I messed up this week. I deposited a check on Saturday thinking it was going to clear on Monday but forgeting that Monday was a holiday and a non-banking day. Well, after paying eleven bills online I found myself with eleven overdraft charges on Wednesday. That's $429 that I gave to Citizens bank all because I forgot my check wouldn't clear until after the holiday. Had my check cleared I would have had more than enough to clear my bills but this did not matter to anyone I spoke with. It seems to me their should be a cap on how many overdraft charges a bank can give for this type of mistake. Eleven!!!

Don't loan at this bank.. I was one month behind an had sent check in full payment, they never cash check an repo the truck, I had paid 10.000.00 of the loan, they never gave me a chance.