I went to City Auto Wholesale's website and looked thru their inventory and found several appealing cars and suvs. Called 'Jake' at the number listed and filled out the credit ap over the phone so I could be pre-approved. The ap came back and Jake told me I was approved for a $12000 loan and interest rate under 10%. I also went into great detail on my current car, the amount owed, my current interest rate.. basically I thought we had everything ironed out over the phone. I drove to the car lot the next day and found the following:
1. Most of the cars I found on their website we NOT at the lot. I saw maybe 5 that I recognized, but most of the cars were really junky and overpriced (but that's a typical used car lot).
2. I found out 'Jake' doesn't technically work there.. he is a hired telemarketer, but he introduced himself as the finance manager of the company. Jake's job is to get you down there to buy a car! You will be told to ask for Jake, but you will deal with someone else.
3. Although I applied over the phone, was approved and told I would receive an interest rate below 10%, the sales guy I had to deal with made me fill out the entire application again, he had to send it to a few banks for approval.. so I totally wasted all my time I spent on the phone with 'Jake' and was not given any of the guarantees I thought I had. ($12000 loan, low interest rate, negative equity from my current car mostly absorbed etc..) OH, and Jake told me to bring $200 cash with me for a small down payment, but the sales guy wanted more like $4000.

Please don't waste your time here or the gas to drive out to this car lot. I would say this company is the same as any other used car lot.. They have just okay cars with high miles, hardcore salesmen and answer all your questions with more questions. The only difference is that they scam you over the phone FIRST.. OR, if you really want to check them out, just make the drive and do everything there with the actual salesman.. the part that upsets me the most is I was told a story first, then when I got there the story was different, and a few of the cars I wanted to see didn't exist!