We went to City Furniture on Aug 28, 2010. We were interested in the Drake Bedroom Set. We spoke with Mr. Andrew Wedderburn who was our Sales Rep. We were very specific that we wanted the same color of the bedroom set that was on the floor display. It was a light brown color set. When the furniture arrived the Delivery People were very nice. Not only did we receive the wrong color bedroom set (it was very dark brown) but city furniture warehouse set the wrong bed-rails. We had to wait 6 hours for them to deliver the bedroom set. And then they were still 15 min late after we waited. We never received a call from the delivery drivers, a call that was supposed to be several hours ahead of delivery that day. We had to call City Furniture ourselves to see what is happening to our delivery. When they finally arrived and told us that they had the wrong bed-rails they said that they would have to contact the company to see if they have the correct bed-rails and when they could be delivered. Now we had to pay $100 for delivery that was late and that did not contain the correct bed-rails. So our wrong color bedroom set could not be set up that night. Being very upset, we contacted the customer service and also the sales rep. The Sales Rep never returned our call that night. Customer service stated that they would see if they have the rails and contact us. The next day, we never got contacted from City Furniture's customer service. We call them at 10am and spoke with someone name John. He was very mean and nasty and had a bad attitude. He stated that we should have never signed for the bedroom set and that now we have to keep it or pay an additional $169 for pick up and restocking. He did not care if the color was wrong. He stated that its the lighting at city furniture that distorts the correct color of the bedroom sets. We were not aware of this. This should have been told to us in the beginning. With so many businesses suffering from a lack of sales, we thought that city furniture would work hard to satisfy their customers to retain them. John from customer service did not care to hear what we had to say and would not help to take care of the matter. I will let as many people know about how we were treated at city furniture and that they should think twice before they buy from them. Their customer service is terrible and they should improve on their delivery and set up policies. If the furniture arrives and after set up, there is a major problem, especially after they made a mistake. They should work hard to retain the customer and see if they can simply pick up the furniture and deliver something else that they customer wants better. I will also report this to the Better Business Bureau. Everyone should know that City Furniture does not care about this customer and should be avoided. Their customer service is not good at all and their sales tactics are very shady. We wanted to buy other pieces of furniture before this terrible problem happen. We know alot of people in the area that come by and we will make sure that they know how bad the service is at City Furniture.

Sent customer to City Furniture & he bought about $5, 000.00 worth of furniture - tried to call export dept. for information on invoice and what was delivered as I am shipping this furniture. No one called back for three days - still could not answer my questions. Prices quoted from cust. service different from what is on my customer's invoice. Correct information not given - still don't know answers. Worst attitude and customer service I've ever had.

We bought a leather couch & loveseat from City Furniture. We were told by Sherri Skinner, the salesperson that all stains would be covered with their in home warranty. We went for the extra $217.00. In November, we noticed stains coming out of the leather. Apparently this was a result of the tanning of the leather process in China. We called customer service and they sent over a technician to fixthe stain. The stain looked like drips of liquid coming out in the leather. The technician sprayed Windex on it and claimed he never saw a stain like it before. The technician advised us that only pet waste and human food stains are covered. Nothing else. What liars!

We complained to the saleswoman Ms. Skinner and it was referred to her manager. He asked me to send him photos of the stains. I did. He said the warranty would not cover these stains as it is apparent that we spilled battery acid or some other corrosive on the couch and loveseat.

This is insane. The best City Furniture could do was offer to send us leather material and we could reupholster the couch and loveseat at our own cost. We never spilled anything on this couch. Their customer sservice is a farce and this company is vthe epitome of a misleading and corrupt company.