Hi, It is the second week that our rubbish haven't been removed. We tried to phone, fax, e-mail the city of tshwane offices and consumer complaints offices there, but they just ignore us. What is going on? Are they striking?

We sold our property over a year ago and are still getting bills for property taxes owing. After several emails and unanswered telephone calls, it's STILL NOT resolved...
Please see below my correspondence to them!


From: [email protected]
To: [email protected]
Subject: **URGENT REPLY REQUIRED REF # 005004107070 regarding FINAL DEMAND!**
Date: Thu, 30 Sep 2010 22:53:09 +0200

Good day!

Kindly pay urgent attention to the below email...
I still haven't received any feedback as yet!
I am also attaching the documentation that was sent through by the attorney regarding the transfer.

Please advise a.s.a.p.

Kind regards
Debbie Loots


From: [email protected]
To: [email protected]; [email protected]
Subject: URGENT REPLY REQUIRED REF # 005004107070 regarding FINAL DEMAND!
Date: Sun, 12 Sep 2010 07:06:35 +0200

Good day!

I've received a final demand and require urgent rectification regarding this matter!

We've sold our Townhouse in November 2009 and the transfer went through in February 2010. We paid fees over to you for settlement in advance, and still requires that to be refunded.
We do not owe anything in Property taxes.

Please see below my previous enquiry and acknowledgement of change of ownership.

Please contact me urgently in this regard.

Kind regards

Debbie

(Tel: 079 494 5682)

From: [email protected]
To: [email protected]
Subject: RE: URGENT REPLY REQUIRED PLEASE RE: Account number: 5004107070
Date: Sat, 7 Aug 2010 22:52:31 +0200

Thank you.

Kindly rectify the account and effect refund a.s.a.p.

Kind regards
Debbie


From: [email protected]
To: [email protected]
Date: Thu, 5 Aug 2010 12:27:24 +0200
Subject: RE: URGENT REPLY REQUIRED PLEASE RE: Account number: 5004107070


Good day
Thank you for your e-mail.


Your query has reference. change of ownership has been requested with reference no:12818007


I trust you find the above information in order.
Should you have any other query, please feel free to contact us at [email protected]
Kind Regards;
Lebohang Mogoera on behalf of Customer Care

From: Debbie Loots [mailto:[email protected]]
Sent: 26 July 2010 09:37 PM
To: Customer Care
Subject: URGENT REPLY REQUIRED PLEASE RE: Account number: 5004107070
Importance: High


Hi there!

Kindly attend to the beloww request as a matter of urgency!

Kind regards
?Debbie Loots

From: [email protected]
To: [email protected]
Subject: Account number: 5004107070
Date: Mon, 12 Jul 2010 19:14:50 +0200

Good day!

I would like to query why we still get billed for property taxes on a property that no longer belongs to us.

We have sold our townhouse at 20 Lancelot, Reddersburg Street and the transfer went through in February.
We have paid settlement figures over to the transport attorney and according to my calculations we have to get a refund.

Could you please investigate this matter as we do not want our credit record to be affected by a mistake on another party's side.

Kindly contact me on this email address or alternatively on my cell number: 079 494 5682.

Please do not hesitate to contact me should you require any further information. I'd appreciate it if this issue could be resolved as a matter of urgency.

Thanking you in advance.

Kind regards
Debbie Loots (nee Nothnagel)

I have had an electricty bill of 0.00 for 3months and I did complain about it. The council then decided to instal a new one and gave me a bill of R4700.00. First of all how did they do thier billing and why should I be responsible for thier mess? this incindent happened last year and now they give me this bill.I assume that they have used the new tariffs for last years billing
My normal electricity bill for last year was about R300-R400 mathematically this does not make sence.
I am sick of been bullied by the Government!

I've received a notice to pay an account for the previous owner of my house or face my services being cut. These guys have been offline for a week!!! They're quick to dish out final demands and cut services, but dead when it comes to helping you sort out a problem.

Last Thursday (3rd Aug) we received a shocking electricity bill that was FOUR times the normal amount. (Over R2, 700.00) I phoned on Thursday and Friday, but an automated message said the municipal employees were on strike! So yesterday (Monday) I phoned again, and was told this: The previous months' electricity bills were only estimates, but this one was correct. I asked how it was possible that it could be four times the usual amount and they said well, what can you do? That's how it is. They were not rude, but were not helpful either. Finally, they revealed that there is a complaints line. I phoned it, but the woman there said I must phone the Financial Department. The number she gave doesn't work. I phoned back and she put me through direct. I phoned twice, each time waited for at least 5 minutes each. There was no reply, just music. I have no idea what we can do!