i have order from cityfashionshop.com twice ... an once the shipment came an the next time it never came

Fake UGGS - Definitely a don't order from this site. I ordered UGGs and got shoes with a lesser quality than Target Stores' fake UGGS. The label on the back is distorted and tilted. The shoes weigh about 1/2 the weight of authentic UGGS.
When I discovered the scam, I visited their website. Everytime I clicked 'shipping & returns' I was sent back to the home page. 'Contact Us' consists of e-mailing and hoping for a response. I'm waiting for a reply.
Meanwhile, I contacted my credit card company. They have placed a hold on the charge. I filed a claim with with the Internet Crime Complaint Center.
I've learned a lesson - if you can't call a company directly - that's a clue that something is 'fishy'.