Clairol

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Category: Lifestyle

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United Kingdom

Clairol Reviews

sallydowne April 14, 2011
Nice'n Easy
I've just been reading an earlier complaint about a similar product to the one I'm writing about: Clairol nice'n easy Foam, Colour 5A (medium ash brown). Like the previous writer, I have been using this product in its previous form (shampoo, not foam) and the colour was as described. This time (first time I've used the foam) the same colour came out pitch black. It's completely unsuitable for my age and colouring, and looks ridiculous. I'm not sure how to proceed with this complaint, but would like to warn other potential users that what you see is not what you may get!
Sally D December 14, 2010
Changing dyes
I have used Clairol Nice and Easy Light Ash Blonde 102 for approximately 3/4 years. I have tried many of the blone ones in this range and many other hair dyes (Wella, Loreal, Garnier etc) and found Clairol 102 to be the best as it took out the reds in my hair. My hairdresser even commented on how natural it looks.

The packaging was changed a few weeks ago and I was aprehensive to use it but the website insisted it was just the box that had changed. I did as I always do, the same routine I have done every 8 weeks or so for 3/4 years (My hair has never been damaged by constant colouring either) and when my hair was dried it had a very obvious red tint to it.

Everyone has commented that my hair is looking ginger/red and i find this very upsetting as i now have to find a new hair dye and spend even more money at the hairdressers correcting it - the whole point of the self dye is to save money.

I am upset about the fact that they can just change something, probably because they have found a cheaper ingredient. They obviously wont change back to the original 102 colourings so can anyone suggest a new one or at least where i can get a stock of the old one?
Adam July 22, 2010
Mis-leading customers
I believe their website is inaccurate and/or misleading. Recently I had purchased and used Clairol Natural Instincts Creme Color and was unhappy with the results of it washing out/fading in a matter of 3-4 days from applying it. So I called the company's number and was told that the hair dye I had purchased and used does not qualify for the "satisfaction guarantee" promotion they currently have. Yet when I look at the promotion details on the site..there in the advertisement picture is the same type of dye that I'd purchased..so is the company trying to mislead and mis-advertise?..If so, I may have to report it Federal Trade Commission. Also, I called AGAIN and explained this exactly and was told I would have to have bought and kept a receipt from a box of hair color that I'd bought PRIOR to buying Clairol hair color in order to qualify for the promotion. If THAT is the case..then people who actually "qualify" for this are probably just doing it to get money and not legitimately because they were unsatisfied with Clairol's hair color.

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