I was at church and noticed that my right Clarks shoe had fallen apart. The sole detached from the top of the shoe as I was ushering. These were my Sunday shoes and occasionally worn.

Checked this site and called 800-624-7463 to discuss with the company. They were very helpful and had me choose a replacement pair to ship out free. I offered to send back the defective pair but they declined.

Quite remarkable! Will follow up if there are any additional replacement issues. But so far happy with their resolution.