I had emailed this seller and expressed interest in purchasing some DVDs
from them.However, given 1)the somewhat sketchy and rudimentary 'look' of
their website, 2)the absence of name and physical address of the seller on
the website, and3)the absence of any customer reviews and feedback on the
website and online in general (as searched on Google.com), I asked for
confirmation in my email whether the DVDs did include the full media content
as advertised, and if not whether I could receive a refund(even though the
website states:'We do not offer refunds, 'I felt if the DVDs I were to buy
wouldn't arrive as advertised, I should be entitled to a refund, and I wanted
to make sure).In my email, I also asked what the process for exchanging
defective discs, if any, would be (eg warranty limits, would I be responsible
for sending the defective discs back at my own expense etc- all questions
that were not addressed in the vague 'FAQ' of their website).I sent this
email on Sep 8, 2010.By Sep 11, 2010, I still had not heard anything back.So I
sent a follow-up email, more leery this time, asking whether this business
still existed, and if it was real, and the website was not fraudulent(it had
graphics of different credit card companies displayed prominently across the
top).I felt that if the business no longer existed, or if the website was
fraudulent, as a conscientious consumer I should report it to the appropriate
authorities, in order to prevent more unsuspecting customers from entering
and giving their financial information to the site.I asked that the seller
respond to me, in any way, with anything, so I could know if the business was
indeed legitimate.And indeed, I received a reply on Sep 13, 2010.The seller
bluntly asked me to buy from someone else, that they did not want my
business.They wrote that they really did not appreciate my 'threats and
allegations.'I replied on the same day, explaining that I did not 'threaten'
them or 'allege' anything, that I was only concerned about giving my credit card information to a seller/company that does not reply to customers'
questions, or address their possible concerns.The seller still has not
answered the questions I had in my first email.I realize a seller has the
right to discriminate whom to do business with, but I feel the selling
practices and customer service of this seller were, when they're not
non-existent, simply unacceptable.I assume now the seller did not want to
answer my original questions in the first place, because they could not
guarantee their products and were not willing to remedy any wrongdoing if it
should arise, thus making their selling practices even more dubitable.I was
neither rude nor confrontational in my emails(which I have kept fully for
proof and documentation), and I believe the seller handled this very badly, in
both attitude and behavior.