I admit I have never dealt with Clay Cooley ever, except for seeing him on TV, I read what other people write and say about dealers but always try and form my own opinion. In short, I would never return to Clay Cooley's service department for as much as putting air in my tires... absolutely horrendous.

I have owned nothing but Nissans, quality product, and whilst I have only purchased Nissans from two dealerships (Jerry's Nissan - now Southwest Nissan in Weatherford) and Don Davis Nissan in Arlington (lifetime customer) I have used service departments at several (for convenience, ie work etc). Every dealership has been professional and their service department extremely knowledgable, these dealers include the aforementioned as well as Grubbs Nissan in Bedford and West Loop Nissan (aka Thornhill Nissan) in Fort Worth. Clay Cooleys service department, inept.

Here's what happened. I drive a brand new 2011 Nissan Titan SV, love it, but it doesn't have the Homelink mirror installed. Not a problem when I purchased it from Don Davis (and this is how honest they are), buy one, whether from them or elsewhere and it can be installed very easily, the SV is pre-wired. OK, sounds good, so I get on ebay and find a dealership in Arizona which is selling some discounted. I email them prior to purchase to confirm it will fit my truck, they asked for my VIN number, which I provided, they confirmed it would fit, and it arrives a few days later. That Saturday I decide to drive to Clay Cooley Nissan, they are a little closer to my house than Don Davis, to find out how much they would charge to install it. Ok, the service guy when he walks out and is quite professional, asks me what I need and I explain about the mirror install. He looks confused (first warning sign btw). He then says, and I quote, um, let me ask my manager. He walks off and leaves me standing in the service bay. About 10 minutes passes, he comes back and explains he doesn't know whether it will fit my truck, they would need it for a day to check, then make sure they didn't need to order parts including a new harness, reprogramming the computer to accept the mirror, and it would cost quite a few hundred dollars!. Needless to say, I was a little shocked given what other dealers had told me and a friend of mine as the 2011 Nissan Titan SV which has it installed'. I asked the guy whether he could find this information out with the VIN number, he said no (Second warning sign now)|. So I leave;. I call Don Davis, their response, sure, bring it in, we'll have it done in an hour, . So I head down there with my mirror (and harness which comes with the mirror incidently) and less than an hour later, I am driving out with my newly installed working homelink mirror..

Clay Cooleys service department based on this are one of two things, either completely clueless about the product they purport to service, or they pick and choose what they want to service, . Either way, I wouldn't take my truck there ever! I'll drive to Arlington to Don Davis!

Traded our truck in over a month ago and Clay Cooley has yet to send the payoff to GMAC/Ally. We have been so disappointed with the service we have received we actually have already traded in the truck we bought from Clay Cooley. Funny thing is the one we bought from Clay was financed through Wells Fargo and our first payment wasn't going to be due until 10-25-10 and Wells Fargo called us and the dealership we went to to get rid of the one we bought from Clay bothering us and them for when the pay off amount would be received! I have called the accounting office at Clay Cooley and keep getting voice mails. The 1 time I did talk to them they said the payoff was sent on 9-22-10, here is 10-5-10 and GMAC/Ally has not received payment, now we will be charged late fees and screw up out excellent credit history!!!

My husband and I recently went to Clay Cooley in Marietta Oklahoma after speaking to them on the phone and going through the whole review process and them saying my husband was approved. We had a 900.00 down payment and we were trading in a 99 F250 4x4, they said they were giving us 5200.00 for it! Ok, great, well, when we sat there all day LITERALLY all day, they said that we aren't approved and the only way they could do it was if we had someone to buy it for us and then just let us make the payments, ok well my parents said ok. We come back the next day with my parents and sign all the papers, give them all the info and leave in our 06 Isuzu. Well, then I start getting calls saying it needs to be returned because they couldn't get it financed. I said NO they said they would try another finance co., ok then they didn't get that one through either. It needed to be returned... I said ok I need my 900 & the truck back. They wont do it. We are going to be out everything, we have 5 kids, jobs, bills??? Do not think so. So we still have the Isuzu and are probably going to be in trouble for theft but they totally messed us around. Clay Cooley is nothing but a joke and a nightmare.