I was completely happy with Merry Maids cleaning service in Charlotte, NC but foolishly decided to try a different company ... what a mistake!

Cleaning Authority had convinced me to try because they are bonded and insured, very professional during estimate. They are more expensive but seemed to be more detailed on cleaning areas.

On day of the "Initial Cleaning A", I arrived home to find my tiled floors with sneaker prints, white powder swept into a corner and left there, dusty window sills, glass shower door wiped on outside but not inside, and no attempt to clean closets.

I get these great mail ads for the Cleaning Authority, however, the local Fort Collins agent does not return calls.

One time I did get someone who answered the phone, but they could not answer my questions and took my number for the owners to call. I never got a return call. I wonder who is sending the advertisements?

Apparently they don't need any more business! I wanted to report them to the franchiser, but the website only directs you to the local dealer.

Sounds good, green sealed certified. Why the taunting ads but no dealer to come and give an estimate?

Their alternate forcus service solution is confusing if you only have once per month service because I don't keep check of what rotation I will be. And their cleaning team sometime forget as well. It ends up a whole mass. I try to contact my local office, they refuse to do the investgation, and tells me if I'm not satified, I can find another service company... The officer has a very bad business maner, and have no common sense about how to do her business. I think if she keeps her maner, she will go out for business not to long.

Two women from the Cleaning Authority in Chattanooga, TN came to clean my house to the tune of $186 on December 18. The two bedrooms (out of four)they had been asked to clean had been completely cleared of any accumulated clutter; the bathroom countertops were cleared. They were not asked to change sheets on the beds. All they had to do was dust and vaccuum. One of my guest found a summer dress inadvertently kicked under the bed in the guest room - they had not completely vaccumed the two bedrooms they "cleaned."

The thought crossed my mind that after all the work I had done, there really wasn't that much work left to do. But, my main concern was the main living area that consists of a kitchen, eating area, and living area.

I was at work and my husband took the day off to be here with them. They were packing up and leaving as I arrived home. I stepped in the back door and one woman warned me of the "wet" floor.

All I can figure is that the "wet" floor (hardwood in this room, carpet elsewhere)was a spot next to the door for show. I was standing on a throw rug. If the floor was wet, why was a throw rug on it?

Upon closer inspection, this room had not been cleaned. I picked up a cotton rug that is underneath the overhang of our kitchen island. We feed our dogs on rugs at either end of the island underneath the overhang. I shook about a quarter cup of dried dog food bits out of one cotton rug. I picked up another rug and shook it, dirt fell out on th floor. I looked at the floor - it hadn't been cleaned - that was obvious.

Further, there is a small, freestanding cherry corner shelf in the same room. Yes, there were some "dust catchers" on the shelves - not clutter. This corner shelf hadn't been touched and was covered by a layer of dust.

My husband said they just didn't have time to finish befor their time ran out. Those two women were just too incredibly slow and did such a poor cleaning job, we didn't have time to deal with the mess before our guests arrived.

I would and am warning everyone about this outfit. I will be filing a complaint with our local BBB and on Angie's list warning people about The Cleaning Authority. What happened to us amounts to theft.