I have charges on my credit card that i did not authorize beacuase i ordered earlier in the year the acaia berry pills

I decided to try a trial of the acai berry and life cleanse I paid 99 cents for the acai berry and 1.99 for the life cleanse to try for thirty days stating that if I did not like the proucts I could cancel any time however as soon as I saw the charges go thru on my account I then noticed another charge going thru for 49.95. Do not buy this product they do not keep to what they have in writing and I have read other complaints saying how hard it is to get them to refund your money back this is truely a scam dont waste your money or your time you need to buy something to clease your body go to your local health store at least if you dont like the product you can return it and dont have to worry about futrue charges coimg thru your account!!! Buyer please beware this is happening to alot of people dont let it happen to you !!!

I have been overcharged and can't get a hold of someone to cancel.

I was enticed by an online ad for Acai Berry Detox Supplement. The ad stated that I could "try" the supplement for free, and that I would just be charged $0.99. If I didn't like the product that I could cancel and would not be charged. I ordered the product on July 23rd. I didn't receive the product and just figured that I did not submit the request online properly. On August 11, 2009 my account was charged $87.13 by Cleanse Gold. I tried to contact them by phone, however, after a 25 min wait on hold, I finally spoke with a representative who I could barely hear and the call kept getting disconnected and interrupted throughout the 5 min conversation. She told me that she would cancel my account and that she would put me "request" in for a refund, that was all she could do.

This made me so upset. I went online to their live chat, which again took at least 15 mins for a representative to contact me via the chat. I copied my entire conversation with him below...
(CA-004) Andrew: Hello, how may I assist you today?
Jennifer Mesick: My name is Jennifer and my address is XXXXXXXXXX Greensburg, PA 15601 I ordered a bottle of AcaiBerry Detox online from your company on 07/23/09. In the online promotion, I was told that I could "try" the AcaiBerry for $0.99 and return it if not satisfied. I never received the bottle of AcaiBerry to try and my account was charged $87.13 yesterday on 08/11/09?
(CA-004) Andrew: I'd be happy to assist you with your concern, but please allow me to pull up your record first. Please stay with me on livechat while I pull up your record.
Jennifer Mesick: Thank you Andrew. I just spoke with Marvin on the phone and she gave me this cancellation number XXXXXX. Can you please verify that my account has been canceled and that my account will be refunded the $87.13?
(CA-004) Andrew: May I have the last 4-digits of your credit card please so I can verify that the account I have pulled up is correct?
(CA-004) Andrew: May I have the last 4-digits of your credit card please so I can verify that the account I have pulled up is correct?
Jennifer Mesick: XXXX
(CA-004) Andrew: I will be right with you.
(CA-004) Andrew: I have successfully pulled up your account for AcaiBerry Detox.
(CA-004) Andrew: And that account has been canceled.
(CA-004) Andrew: What do you want me to do with this canceled account?
Jennifer Mesick: I want my account refunded the $87.13 please Andrew, since I never received the AcaiBerry.
(CA-004) Andrew: Ok. Let me explain why you were charged for that amount.
(CA-004) Andrew: It's clearly stated on our terms and conditions that if your account remains active after the 15 day free trial period starting on the date of order, you will be billed for the full amount of the product. The product is a monthly supply for as long as your account remains active. Since your account was not canceled you were billed for the month supply I can assure you that your account is canceled, since your account is now canceled you will not be billed any further.
(CA-004) Andrew: Is there anything else that I can assist you with?
Jennifer Mesick: I would like to have a manager call me at 724-XXX-XXXX because it is clearly stated that I can TRY the product and you never sent me the product, so I want my account refunded immediately.
(CA-004) Andrew: I'm sorry for the delay. I'll be right with you.
(CA-004) Andrew: Record shows that your account was already escalated to our Refunds Department.
(CA-004) Andrew: It was done by our phone sujpport agent.
(CA-004) Andrew: Is there anything else that I can help you with?
Jennifer Mesick: I would like to speak with a Manager or someone in charge. Can someone please call me today?
(CA-004) Andrew: I'll be with you in just a moment. Thank you for patiently waiting.
(CA-004) Andrew: Note Live Chat Support is limited to just basic information, mainly used for cancel, delivery questions and product questions. If you want to talk to our supervisor, please feel free to call our office. I do apologize and am sorry for the inconvenience
(CA-004) Andrew: Our Customer Service Department toll-free is 1-866-949-0138.
(CA-004) Andrew: Is there anything else that I can help you with?
Jennifer Mesick: Andrew, I did call your Customer Service. I waited for 25 mins on hold. Then I spoke with Marvin under terrible phone conditions. I could barely hear her and the conversation was continually interrupted and confused. $87.13 is a LOT of money to be charged for something that I never even received, so I would like you to send my request to speak with a manager or someone in charge to whomever you need to send it. I think it is only fair that someone should call me after the terrible service that been a victim of thus far in dealing with this company.
(CA-004) Andrew: I am sorry for the inconvenience. All call representatives are engaged on a call right now. Please be patient to get a hold of one of them.
Jennifer Mesick: It's not just the amount of time I was made to wait on the call. I could NOT hear the woman and I was not assured of my refund. This is very unprofessional and I would like to speak with someone in charge as soon as possible.
(CA-004) Andrew: I really apologize for the inconvenience that has caused to you. As what I've told you that your account was already escalte to our Refunds Department by our phone support agent.
Jennifer Mesick: So you are telling me that it is not possible to speak with someone in charge? I work at a private business and when we have an unsatisfied customer there is ALWAYS an opportunity to speak with someone that is in charge. There must be someone who is in charge today at your company, with whom I can speak.
(CA-004) Andrew: Note Live Chat Support is limited to just basic information, mainly used for cancel, delivery questions and product questions. If you want to talk to our supervisor, please feel free to call our office. I do apologize and am sorry for the inconvenience
Jennifer Mesick: What other phone numbers are available?
(CA-004) Andrew: That was our Toll Free Number.
Jennifer Mesick: Please make a note on my account that I will be contacting the Better Business Bureau AND anyone else who will listen about the poor service associated with this company. Thank you for your time.

I ordered the $.99 ACAI Berry supplement for the free trial-and a company by the name of Cleanse Gold charged $39.95 to my account, when I had not submitted an order. Please give me feedback as to how to stop the payments and receive my money back. Thank you.