I have had Clear since January 2011 and had no problems until the first week of June 2011. All of a suden my number of bars dropped on my modem and I kept loosing internet connection, I have had numerous phone conversations with tech service and they get it working for a day or so and it starts all over again.. This continued all theough June of this year and since the first day of Juy I have lost internet connection every day. I usually sign on to the net at 4:00 to 4:30 AM CST evry day and get on loose connection right away. For the past 5 days I go to call customer service and get Tech Service and all I get is "We know there is a problem in your area which may affect your internet connection and our technicians are working on it"

What kind of rinky dink operation am I dealing with?

We moved to a new area in Fort Worth where Time Warner Cable was not an option and our 12 year relationship with TWC came to an end. I did some research about coverage and other options after hearing about Clear on the Russ Martin show. Ordered Clear when we bought our new house, specifically telling the Sales rep we used an Apple TV with Netflix and iTunes as one of our favorite means of entertainment at home. We also specifically explained the other devices and users in the house. The rep quoted plenty of statistics about the superior quality, etc. What a great call! We were excited about our decision. 

Then reality set it. The modem arrived and set up was easy! Connection speed was horrible. Download speeds wouldn't even register on an Internet speed test, movies took 27 hours (yes- hours) to download only to buffer constantly.  Using the computers or mobile devices (iPad, iPod touch, etc) would time out or make any use of them frustrating at best. It was as bad as I recall from the connection speeds of the early 80's. 

No problem right? We gave it a try and thought a quick call to cst service at day 34 would do the trick. I worked in the cellular industry for 8 years and know coverage can be a tricky subject. I didn't have any issue with the company at all. Would have recommended the service to someone in the right coverage area based on price, cst experience and ease of set up. 

The phone call that took place early today changes all that. The customer service agent we spoke with was rude and argumentative. Obviously our service is cancelled but did that one interaction need to be so unpleasant? She was a disgrace to call center employees in general!! 
I was willing to accept that this time a long term customer/provider relationship wasn't realistic based on my needs. After that interaction I'm committed to being as vocal as possible about the terrible experience using any medium of communication I have available. 

The Clear modem can be added to the box of junk I'll send to be recycled. Thanks for the terrible experience Clear!!

In April switched to Clear from AT&T. While being happy with AT&T thinking well Clear seems to be able to offer more for the same price, why not. I will tell you don't make the same mistake we made. It has been 10 months and we are on our third Module. I have been trying to cancel since they can't fix the fact that the internet is slower then dial up! I have been on the phone over an hour and a half trying to cancel! I have spoken to five different people. When this last module was sent out I was told that I could cancel without any fees if this last one did not work. Today I call and the lady tells me no that is not the case I have to trouble shoot. I then trouble shoot. Trouble shooting did nothing to help, Surprise! The thrid lady I was then transferd to said no the fees will not be wavied. Then on hold some more disconnecter, finally a new person who claims I have to trouble shoot three times before I can have it waived. Oh but I have! She claims that isn't the case. Back and fourth back and fourth! Still getting me no where and she will not allow me to call back and trouble shoot again tomorrow to prove my point because she has notated my account to not allow it.
Now They have hung up on me after another 30 minutes on hold! When will this nightmare be over and done with!

Are you kidding me the product DOESN"T WORK!! And I am still on hold! Never buy Clear, Clear does not work, Clear doesn't care, Clear is worthless!

I have used this product for approx 1 year. It has never worked as advertised. They claim to offer 4G wireless internet services all across the country but in reality they have 4 G service in about 1% of the country. There modems have nothing but problems and there support people are totally incompetent in most cases. They will lie to you about services and then to topn it off they dig you for an additional $40.00 as a restocking fee after you pay $5.00 per month to lease there modem. These guys suck big time and are very dishonest!!!

Please don't sign up for internet services at this store. The store manager Aaron is a real idiot. He charged me the wrong package price, but I couldn't see what he charged me until I got home. They do not give you a receipt in the store, they email it to you so you can't get it until you get home. When I looked at it he had signed me up for a lease, and I wanted to buy the equipment. He charged me for 2 USB ports instead of the modem and a USB port so the modem didn't work. I called tech support and they said I didn't buy the modem. He did not give me the special they were advertising, instead he gave me the regular price. I brought the equipment back and wanted to cancel. Tony at the store told me he would handle the return for me. Clear emailed him 2 call tags for the return one for each piece of equipment. Instead he put both pieces in one box and only used one call tag. I was only credited for the one piece and not for both pieces. I had to fight to get everything I was charged credited. This store employs real idiots. Don't make the same mistake I did.