clear rate communication

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Category: Services

Contact Information
883 Pleasant St., Saugatuck, Michigan, United States

Phone number: 269-857-5443

clear rate communication Reviews

farmowner62 November 24, 2010

PHONE SCAM - Lowering bill

A man called and stated that he was from Clear Rate Communications and that Frontier had authorized him to call and let me know that they would be my new landline provider and that I would have a lower bill since they would now be providing the service that Frontier had purchased from Verizon earlier this year. The new rate was NOT a promotional rate and would never go up as long as I kept the same services that I currently have. I asked him about my internet and TV service that I have on the same bill, on a bundle price. He stated everything would stay the same, I asked him how that would happen since my internet comes through my landline phone, he says oh, the only difference you will see is that you will get 2 bills, one from us and one from Frontier. I said hold on, then how is that going to work on my bundle price since I get a discount for having 1 bill and all of the services on 1 bill? he then states well you only get a $5 a month discount right, I told him no it is significantly more when you figure out the discounst for all 3 services, phone, internet and TV. He then was like well I guess you are better keeping what you currently have then, Have a nice Turkey Day and hung up...That tells me it was nothing but a SCAM so watch out and be weary...ASK QUESTIONS...if it seems to good to be true, it probably is...I called Frontier and told them about the phone call I got and they put a notice in my account that I did NOT authorize any changes today on my account and to call me before any changes are made to my account.

Denise Zoeterman January 28, 2010

Misrepresentation of savings

The sales person who sold the phone service promised a $15.00 a month savings to my phone bill. I spoke to them about having a bundled service with Comcast that include phone, internet and TV...they said I would save $15.00 a month and they would take care of every thing else. I was committed to a one year contract by agreeing to their service. It has been a disaster ever since. First my phone was dead, second the technitian told me to go out side and see if there was power(unsrew a box at the front of my house and plug my phone into it and see if there was power). I would not agree to this and asked for a technician to provide this service. If Clear Rate agreed to take care of everything why did my phone not work and why was I going out in below zero temp. to trouoble shoot an issue. They said if a technician came out they were going to have to charge me. I said my phone worked until you came into the picture. They backed down and sent out a technician...there was a problem outside.
I complained when I received my first bill, it was not $15.00 less. With tax it was more than my previous bill. I call and complained and said I was concerned. I had not yet received my Comcast bill and was concerned that that bundled product would be effected. They noted my complaint and said I could call back when I received my Comcast bill. Yesterday, I received my Comcast bill, it went up $23.00 for unbundled product. Now, because of mirespresentation of the Clear Rate sales force, I am not saving $15.00, I am paying $80.00 a month more because I switched to Clear Rate. I called yesterday and complained, I was promised a call back from Shannon and I asked to talk to a supervisor and non of this occured. I want out of the contract without penalty. Clear Rate misrepresented the savings and their service.I want immediate attention to this issue