I bought a Clear modem at Best Buy in Odessa FL. Since I have IT experience I was dubious that the coverage could be as good as they claimed and I specifically asked the salesman whether if I was not satisfied I would get a full refund. He assured me that I would. The document they gave me for customer service states "customer has 14 days to cancel service without incurring ANY fees. I used the service for a few days but it was in and out. I called Clear customer service and was told that I would get a full refund after the equipment was returned to them in good working order. I spoke to a number of CSRs over the next few weeks - "Robert", the first CSR assured me that I would get a full refund and I got a confirmation number. I called back after the UPS shipment, which I tracked, was received and was told I would get a full refund and it would show on my account the following Monday, Jan 10 2011. When I called back today, Tuesday Jan 11, I was told that the refund had already been applied MINUS the fees for the service period. I spoke at length with the CSR and her manager and told them that their own CSRs, more than one, had assured me that there would be a FULL refund, and in addtion the policy states "without incurreing ANY fees". The amount is small but what is happening is that their salespeople and their customer serivice reps are LYING - they are publishing one procedure that is completely at odds with their other procedure. I don't like dealing with companies that outright lie through thier customer service reps and then say that I'm responsible because I did not read every single portion of the pages and pages of fine print on the internet. I will advise anyone I know who is thinking of purchasing Clear service that they can expect to NOT be told the truth and that their supervisors will not stand behind what their reps say.