Respected Sir,

I had booked air Sahara ticket (Delhi - Bangalore 1st Jan 2007, e-ticket) from cleartrip.com. But due to bad weather the flight got cancelled and I was told that i'll get my refund from cleartrip.com. I sent the details to cleartrip with scan copy of my e-ticket which was endosed by air sahara staff.It has been almost 8 months and i have not received my refund yet.

I have called them several times and every time i call them they say that it will be done within a week. But when i called them day before yesterday again, they said they have not received a scan copy of e-ticket from me. But luckily i had all the mails that i had sent them and their acknowledgment in my mailbox and when I told them that if you have not received my e-ticket copy then why have you sent me an acknowledgment , the person on the phone " oh my mistake just overlooked your mail, we have received it". But now they are giving another excuse that there is no air sahara stamp on the scan copy.

What I want to ask is when the ticket is signed by the official why do they need a stamp.And if this was a problem why didn't they tell me this for last 8 months.In addition to this I want to say that there were two tickets booked for the same flight from mail id [email protected] (one in name of HariKrishan raina and other Hemant Pandita) and both of them were endosed the same way after flight got cancelled, then why could they make a refund for one (HariKrishan raina) and not for other (Hemant Pandita).

regards,
Hemant Pandita

I am providing the details here:
Name: Hemant Pandita
flight booked from id: [email protected]
Id from where scan copy of tickets was sent : [email protected]
Case Ref. NO: 1-63163

I would like to point out a case of harassment by yet an another service provider... A site called Cleartrip.com offers to book tickets for various airlines on internet for which they charge through credit cards.

While making one such booking, there was an error at site clearly stating that the ticket was not booked and hence I re-booked the same. I was shocked however, when the amount was debited twice from my credit card. Immediately I wrote a mail to the service provider, who assure me by written mail that the money will be reverted back within 3 working days.

Also, I had made various phone calls every alternate days only to hear the executives after apologizing for the delays telling me to wait for a day or two, but promising me the money will be reverted.

Today however, it was a different message however. The executive now informs me to get the refund from Air Deccan directly.

Does it make any sense. How can Air Deccan identify a ticket which was not booked??? Is the service provider not responsible???