Whatever you do…do NOT go with Clear internet service! Beware! When I originally signed up, I signed up at a Best Buy location that had a clear booth set up. The service rep told me I had a one year contract, and I would “lease” the modem for one year. Now I am trying to cancel my service, and they tell me that my contract was TWO years (if it was I never would have agreed to it because the lease on my apartment was only one year) and for me to cancel my service, they want me to return the modem to them AND charge me a $40 restocking fee! And all the while when I am trying to cancel my service, the lady is trying for 10 minutes to keep me from cancelling, but being extremely rude and pushy about it. Then she tells me that if I can get someone to take over my service they will give me a giftcard, and starts offering me all these sales and deals on keeping my service?? Hmmm, ya, they didn’t offer me any “deals” when I had called technical support over a dozen times the past 12 months when my internet was down because of their crappy service and poor signal. Almost DAILY my service drops, and I cannot even tell you how many times I have had to have them “reset” my modem. But amazingly, when I called to cancel today, and I told them that I haven’t been happy with clear since I got it, now they want to run all kinds of tests, and troubleshoot how to make it faster! Where has all this sense of urgency and initiative been the past year when I had no service!!! Oh and not to mention it took them 5 months to change my phone number in the system, because everytime I called, the automated system could never find me. If you want a reliable internet provider, this is NOT the one for you. Most of my friends and family that had clear before, don’t have it anymore because of the slow speeds. Not only that, but the reps are extremely rude and pushy, and I don’t think they receive any sort of customer service training on etiquette before they take calls from people. Spend the extra $10 a month and use your cable service provider, or ATT or CenturyLink, if your from Vegas. I wish I had!!! Guess I will suck it up and pay the stupid $40 restocking fee for some idiot to take it out of the box and ship it to someone else and say its “new” …:(

Clearwire scammed me and my personal injury is financial and distressed. I cancelled services with Clearwire on Sept 4, 2009. they charged me $205 to cancel early. Reason for cancelling, I was lied to and charged a different amount. My regular service fee is $35 a month. The credit card info clearwire had on file for automatic payments was cancelled by my bank USCCU back in the summer of 2009, as they beleived my account info was compromised. So each payment after was made with an one time authorization fee. Well August 7, 2009 clearwire called me and offered to waive all of my past due 2 mos of services fees and bring my account current for the month of Aug if I made a payment. I asked them since my payments are due on the 8th of each month, would this payment be for August payment. The young man said yes, you will not be due another payment until Sept 2009. So I made the payment on Aug 7th. The next day, my mom had difficulty accessing the clearwire internet service and a msg below read that I have a payment that is currently due. I contacted the clearwire manager on Aug 10th and he claimed that the payment I made on the 7th was only for June and July and that I still have a payment due for August. I explained everything the young man told me and gave the manager the direct line to the young man I spoke with the Friday before. The manager then said, they would waive the August payment until Sept 8th and that payment would be due. Afterwards, I continued to be harrassed and called at least 3 times a day from Clearwire (both automatic telesystem and live caller), I kept telling them I had arrangements, but they continued to call. Frustrated with the way I was being treated and harrassed while I was at work, I decided to cancel services on Sept 4, 2009. That's when I made a one time payment of 205 to cancel. They attained my authorization code for this transaction. On the 5th I recognized they took out the 205 on the 4th, but they also took out $45.44 and then also on 9th they took out an additional $35.44. I called Clearwire once again. They argued the $45.44 was for the month of August. Now remember I had until Sept to make a payment on the August payment per the manager I spoke with in August. And they charged me $10 more than I made payments of $35 every month. They claimed the $35.44 was for the month of Sept, since they havent recieved the equipment back. And when they do get my equipment back, I will be refunded the $35.44. On 5th of Sept. I recieved labels to return the items, on Tuesday after the holiday which was Sept 7th. I called clearwire to confirm which equipment to send back since they only sent one label. The young man told me the small grey box in which the computer and phone is hooked into. I asked about the Black small tower with clearwire on it and he said I only needed to send the small one back. So that 's what I sent on Sept 8th. I called Sept 10 to see if they had on file the tracking and when they'd expect to recieve my equipment via UPS. The young lady told me Sat Sept 12, 2009. So I called Tuesday Sept 15th to inquire on my refund and they tell me they didnt get all of the equipment back, I told them they only sent one label. The young lady apologized and sent another label. Once I recieved the 2nd label I sent the Black router with clearwire on it back to them. Today Sept 30th I call to check on my refund and I am informed that because they didnt get my equipment back within 10days of my cancellation, I would not be refunded the $35.44. So I then asked to talked to a manager, the manager called me back about 2hrs later. He told me, that I sent back the one equipment first, the one I paid for, and that they just got the main equipment back and that it was after 10days that I got sent it after the 1st label was sent to me. I am out of $80.88 for two months of payments in which I didnt even have the services, that I didnt authorized them to take the payments of in the first place. I only authorized $205 cancellation fee to come off of this particular credit card in which they did not have my account on file for. Plus I was lied to. I cancelled the compromised credit card and got another one, in fear that I would become victim as many clearwire customers of continued charges after I paid the cancellation fee. Please help. This is ridiculous and they must be stopped.