i do not understand how you can take money off of my card with out my permission you have done this before the first time you took 40.00 dollarsoff my card without my permission and i do not thank you should charge for customer services when some one calls

A year and a half of Hell. We wanted out of our contract early on because our service was inconsistent. Then we swtiched our phone service to Vonage not realizing that inconsistant internet service would mean horrible phone service. Our fax machine would not work. Vonage did us right. Good for them and I will always say good things about them. Unfortunately, Clearwire had us by the belt and wanted $275.00 to get out of the contract. Ridiculous. After many hours with tech support, upping our service at their request (which by the way, there is a penalty to go back to your original plan with Clearwire if the supposive upgrade doesn't produce results), moving modem around, and the the other BS they hand out didn't help one bit. It was a nightmare. A horrible, stressful nightmare we were finacially tied to. Finally, we gave in. Couldn't take the stress anymore and cancelled our contract to the tune of $160.00. When we called to cancel is when they finally offerred free tech support to come to our house. We were already cooked by then, and we declined. Then the bite is, we met a local Clearwire rep and he said no way he could sell us Clearwire ethically knowing we were in a "gray area"(Clearwire term). We live in a hollar, the Clearwire towers are a mile to our left and right on the other side of two "old" mountains. We called the big dogs at Clearwire supposably, and they were going to fix it for us, give us our "get out of contract fee" back after we played a little game with the modem. Made an appointment with Clearwire big dog to call us at their request, and got the modem out and plugged in to electricity. The call never came. I have emails confirming the call. I called and spent two and half hours wasting my time and breath, being told I was being "sensitive". I was pissed off and it was our fault that we got faulty service according to them, and that I didn't talk to the right people. I could go on and on. We had a year and a half of issues with them. What a waste of time and a run around. They do not care about giving people good service. All they are interested in is trickery. I didn't know it was my job to do their job. I am tired of this whole Clearwire thing. It has worn us to a nub. DON'T GET CLEARWIRE UNLESS YOU ENJOY HELL!!! Because the economy is bad, they are taking advantage and robbing people.

Heres our problem with Clearwire, We canceled our account sent back the modem with ups tracking they emailed to us but was charged for service for the next month and it was more then they usually charged they had added another 5 dollar fee for a web page. When we called to camplain about charge we got the run around that they had not received the modem yet that the charge was valid. ???? We had clearwire for over 4 years and we had ok service and except for rain fade etc... I really dont have any complaints. We had a good signal and until my husband decided he wanted a faster connection and went with cable and canceled our clearwire service. Instead of a thankyou and doing what they should have done, cancel our account, they charged us for another month more then we normally were charged. I guess they dont want our business back if we decide cable is to expensive. We have met our contract obligations and there was no reason for them to charge us for another month. If it is not resolved we will file a complaint with the states attorneys office. We may have to cancel the debit card we used to make sure they do not attempt to bill us again. Our bank has offered to demand payment back also. I dont know about you but 43 dollars is alot of money to let a company steal.

The reception through the modem is good to begin with, but slowly decays over the months of service. Following numerous calls to the tech assistance including one visit, we "must have some interference that the cause cannot be located."

"But it worked well for 4 months and then degraded after that point in time" I stated. The response from some of the Clearwire reps was one of contradiction in root causes.

Then the ultimate blast!!

They have the incessant need to maintain your subscription and bleed you dry!! Try to cancel the service-it is auto renewing; you must cancel within a week of its expiration or it will auto renew for a year; make certain even that even though you are not using the service during this year and thwarting $30/month for an inoperable service, that you do NOT toss the modem - you will be charged $200.

The only good thing is the information is provided to you from the US versus India - but you are screwed regardless!!!

Cleawire service sucks. They claim to have sent me an e-mail offering one month free service at the end of my 2 year contract. I never got the e-mail and Clearwire went ahead and credited my account one month free service which automatically put me into a new 2 year contract. I didnt even know i had a frigging contract. That was never mentioned when I first signed up for their crappy service. How can they justify no response from a customer to mean yes go ahead and renew?!! A phone call would have been nice. This happened to me with T-Mobile too. I was disputing charges and the CSR said I would get a credit which would show up on my next billing statement. Well it didnt and when i called and asked why they said they sent me an e-mail asking if i wanted the credit and had 48 hours to respond. Well i already said yes before and i dont read my e-mails every friigging day. So I never got the credit. Poor service and sneaky too. Ohh and try to cancel your service with clearwire. They will charge your account $185 right then. Thats when I found out I was under a 2 year contract. Anybody else having this kind of problem with Clearwire?? Oh and get this the modem they gave us started smoking which could have caused an electrical fire. I am fed up with Clearwire and there sneaky ways.