It won't work when it rains, on a 'clear' day the best I can get is 3 bars. Their wretched customer service and technical services depts tell me there are some 12 of their towers in my area... For 10 bucks a month more I can get cable or even AT&T, and I rue the day I walked into Best Buy and got hooked up with this worthless company. In fact, Best Buy, you aren't off the hook either. This is who you align yourselves with?

Two yr contract... 2 months to go and I'm out of here with Clearwire - like I'm going to pay them $200 to cancel?? -no, I will spend the rest of my days bitterly complaining about them, truly THE worst enterprise I've ever in my life been associated with.

We have had Clearwire internet service for almost 3 years. First 2 years internet service was okay one computer hooked up to a router. Then we moved and added a computer - service was slow and sometimes wouldn't work at all. It was very frustrating, kids lost school work, I couldn't get online for a class I was teaching. The techs always said it was our fault. We spent hours on the phone trying to get the internet fixed. In September my husband received a note from Clearwire saying that we could auto-renew the 2 year contract and get a free months worth of service he called and said that he wanted to go month-to-month. The rates increased and we didn't notice that one month they only charged us $7.95 (not free) which they withdrew directly from his account.

After going through half the summer without internet service we decided to change providers. We stopped by the local store to cancel and return the modem but they don't handle anything except adding service. We called customer service but there is a special department that handles cancellation and they only work M-F 6AM-8PM Pacific time. When we did finally contact the cancellation department we were on hold for almost 10 minutes while we listened to promotion "we make it simple". The first person tried to direct us to a tech support person. The next person told us that we had a 2 year contract and would have to pay $180 to cancel. We insisted that we were on a month to month plan but they didn't care and insisted that by accepting the free month which wasn'tfree (reduced charge) we accepted the auto-renewal. My husband got so disgusted he handed the phone to me. The only way we could get the $180 fee dropped was by talking to the tech person. After 45 minutes of continuous adjusting and discussion between the tech person and myself the internet was working again. I was transferred back to customer service and was told that there was no need to cancel now because the internet was now working. After being on the phone for 2 hours - they said I could not cancel because the account was under my husbands name. And that there was no reason why we didn't have superior service because we were in an area where the signal was strong so they would still charge us an additional $180 and if we do not pay we will be sent to collections. They said the only other option was to contact Craig's list and try to sell our contract to someone else. Also they will not cancel until they get their modem back. We have to wait until they send us a box. After 2+ hours of pure frustration my husband still had to call and cancel and they still tried to tell him that he agreed to an auto-renew contract.

Buyer beware!!

I subscribed to Clearwire Wireless Internet service in February 2008. There was trouble from the getgo. First, I could not receive a strong enough signal to access the internet. I had bundled the account with a Wireless PC Card to use with my laptop for onthego computing. The two year contract for the first three months was to be $29.99. I worked with one of their local rep's over the telephone for well over an hour as he directed me on moving their modem around the house in an attempt to locate it where the signal would be strong enough. That location was never achieved so I had them terminate the PC Modem Wireless Service and said I would keep the Onthego PC Card for my laptop. I was never told that my account would now be charged $59.95 a month then nor later with another one of their rep's who actually did the termination and sent me a mailing lable to mail back their modem. Today, I spoke with two of their Customer service rep's, one who was called a Supervisor. She told me that, "Whenever their is a bundled package is changed to a lesser ability (in so many words) the amount always goes up no matter what company you are dealing with." and that, "There will be an early termination fee charged to me of $170.00." She acknowledged that they had emailed me regarding the price changes using a Clearwire email address which was terminated when I mailed back the PC Modem. Now they indicated that I should know this business of a bundled package and that the price always goes up. Wrong! I do not work for Clearwire nor any other business with these business practices. I asked for their corporate office address. They gave me: Executive Escalations, 3525 E. Post Rd, Ste # 110, Las Vegas, NV 89120. I will write them a letter; though I will also attempt to locate a phone number for them which the rep's did not offer. I also told this rep today that I would also make a complaint via the BBB. They were both pretty high pressure agents. She made several offers to keep me as a two year contract customer. Their final offer was a monthly charge of $35.00 plus a rental fee on the PC Card of $6.99 a month totaling $42.00. Resigned, I declined their offer letting them know I am no longer happy with Clearwire's high pressure, deceptive practices.

Clearwire billed my credit card on may 5th, and took payment for both my internet and voip (phone service). Now they claim that it wasnt paid and my card was declined on the 17th of May 2008. However the clearwire account page clearly shows it is paid and not due until JUNE 16th 2008 yet they are threatening to shut off my service. So I believe they are purposely double billing me. The Clearwire specialist told me it was up to me to contact my bank and straighten this out. After only one month, Clearwire has lied to me, billed me more than is due and threaten to shut off my service until they get more money. I truely reccomend that every Clearwire customer being victimised, file a class action suit against Clearwire AND the store and representitive that mis led (LIED) to them. Even if you havent got much money, find an attorney that will infact sue tham for millions for false advertising, misrepresentation, and creditcard fraud, and wire fraud. After all, the wire fraud means they accepted your credit card only over the internet, and used your credit card number to over bill you. I also eccomend that if anyone out there reading this, has any friends or relatives that work for the FBI or any other Government agency, send them to get clearwire so they can see firsthand what it is exactly that Clearwires crimes are. Clearwire is no accident. Clearwire is clearly criminal.

Clearwire sold me a card that provided internet services for my laptop. due to poor coverage in Boise ID it almost never was able to get a signal. I was told at time of sale that if the service did not work I could cancel. I did. They charged me a 200.00 cancellation fee to cancel and had the most foul mouthed arrogant people collecting for the account that did not work. I am in the process of a class action lawsuit against these criminals.