Clearwire has ripped off both of my sons who used it. Both received orders and Clearwire has refused to stop charging their accounts and will not refund money they have charged fraudulently. Over $1,000 just for my 2 sons must ne millions counting all the service members going through training.

I only wish I would have looked this company up before I signed up!

I signed up about a year ago and everything worked fine. For some reason about 6 months after I signed I would get spotty service no matter were I had the modem. After calling the "tech support" too many times to count, with no avail, I finally went with cable. There "tech support" assisted of moving the modem to different parts of the house and/or rotating the modem to "find" the best signal. They finally told me that my modem was tower jumping and that is why I would have signal for awhile then it would disconnect for awhile. I then asked what I could do to stop the modem from jumping and they said try to isolate it from the other towers, so basically nothing. I finally asked to have somebody come out to my house and trouble shot but they would not send anybody out because, by the end of the call, the Internet would work. Problem was that it would only work for 5-10 minutes and stop working again. Then there went another 30 minutes or longer with tech support. I also have screen shots of a speed test and I am getting less then half the guaranteed speed.

Now, because I found a reliable Internet connection, they do not want to cancel my account. They want me to find someone else to take over the account or charge me a fee to cancel. Talking to the cancellation department, which was overly loud with other dissatisfied customers, they are now willing to send someone out to take a look at it. I don't see how I should be held to my end of the agreement if the service was not provided like they said it would. It's too bad I found this website too late!

Good luck to anybody having to deal with Clearwire!

We were moving and did not want to continue with their SLOW service. We had completed our contract and not renewed so it should not have been a problem. When we called we were informed that they had sent us a letter reminding us of the renewal...they had NOT...but they said even so they are allowed to "just renew". Today my husband called to cancel because we are up for renewal on March 1st and was told that we had to call 30 days out. Obviously it is almost 2 months out right now but they said he has to call back EXACTLY 30 days out or pay $180 fee. These people are crazy. I am searching for the right agency to file a complaint with. DO NOT DO BUSINES WITH THEM- SLOW, EXPENSIVE & DECEITFUL!!!

I have had an enormous Clearwire headache for almost 5 months now. I decided to "Google" Clearwire complaints to see if I might be "crazy", and I was quite surprised at the magnitude of complaints!

I signed up for a year contract while living in Seattle and used the service with no problems for about 8 months. Upon moving out of the Seattle-area, I attempted to transfer the remainder of my contract to a family member. It was explained to me by Clearwire customer service that me and the person I was transferring the contract to, needed to both fill out a transfer of contract form and fax it back to the company. No problem. We did this. I was then surprised the following month to see a charge on my credit card for Clearwire. When I called the company to "clear" things up, I was passed around to no fewer than 3 representatives, then told to call back on Monday (it was a Saturday I believe) when I had to speak with another department. I called back on Monday to which I was asked to have the form filled out AGAIN and re-faxed. Allegedly we had not filled out the form correctly. At this point I was quite annoyed, especially because no one had contacted me from Clearwire to let me know the form was not filled out correctly.

Long story short, we did re-fax the form and I assumed all was well. I was AGAIN charged the following month for Clearwire. SURPRISE! I called the CS department to which I finally spoke with a semi-intelligent sounding representative who empathized with my situation and took full responsibility for the situation stating that Clearwire had "dropped the ball" and not switched the account over upon receiving the form. This gentleman did refund my charges for the month, but then stated that policy had changed and they would need to speak on the phone with the person who was assuming responsibility for the account. I gave them the phone number of the person who was taking over the account, but explained that it might be hard to get a hold of him because of his work schedule. I told the representative to follow-up with me either way. He promised me he would. Being that I was busy with life, I forgot about this situation, which was probably my fault, but to no surprise, I was NEVER followed-up with, and I noticed that my credit card was again charged for the month which I had been refunded for and then was again charged the following week for the next month.

At this point I knew the contract was up so I called to cancel. I was told by the cancellation department that the account was canceled and that they would e-mail me a UPS label to send back the modem, free of charge. Upon receiving the e-mail, there was some type of error and the UPS web site kept saying that the label code was invalid. I AGAIN contacted CS at Clearwire, which the representative tried to insinuate that there was something wrong with my computer and/or e-mail account. I explained to the woman that I am computer-literate and that the error was on the part of UPS. She assured me that she would e-mail me another UPS label within several days. SURPRISE! I waited a week and NO e-mail. Within that time-frame, I noticed ANOTHER Clearwire charge... for a service that had been allegedly canceled!!! I called Clearwire immediately to find out just what is going on. The representative I spoke with today told me that I would continue to be charged until I send the modem back. I explained to him that I have called twice to get a code, that the account should be CANCELED and that I am not even using the service. He again stated that he cannot refund me anything (to which I pointed out is not true since I had been refunded, then re-charged 2 months before) and he then placed me on extended hold twice when I asked to speak with a supervisor. He finally told me that he would have a supervisor "call me back at their convenience". I stated that I wanted another label e-mailed to me immediately and someone to follow-up with me today. Well, that was yesterday. No label, no phone call.

At this rate, all I can do is cancel my card and dispute the charges since they refuse to follow-up with me. I am not some nincompoop who didn't read the contract or terms of service. I fulfilled my obligations to Clearwire and used the service with no problems, but now I have been put through the ringer by their "Customer Service" for the past 5 months. Also, this has cost me countless cell phone minutes, calling, being placed on hold, etc. I will be back in Seattle for the holidays and I am probably going to be forced to drive to their Kirkland headquarters and drop the damn modem off that way. I am beyond livid!!!

I spoke with the Clearwire sales person in April of 2007. I specifically asked if Clearwire's quality of service had been improved to the point I could use Vonage (VOIP). She assured me "all the kinks with working with Vonage" were worked out and I could cancel if its not working during the initial 2 weeks. I also asked for the shortest possible contract since I didn't want a 1 year commitment since I had heard bad stories about Clearwire from others in the area.

My complaint is that Clearwire was never reliable enough to use my Vonage phone but technicians and sales representatives were always willing to "work with me" to address the issue. However, I realized (well after 2 week trial period) the technicians and phone representatives were probably well trained on what to say to keep customers from cancelling... mainly the tactic is to keep you hanging by promising better service by adjusting the ports and settings for the modem. They will do this for as many months as you keep trying to get it working but in essence, there are only a few real things they can do. The bottom line is the service was so unreliable I could only use it to check email and web browsing. I had to get another internet service to use my phone. Clearwire cancelation specialists tell me there is a $220 cancellation fee (somehow they had signed me up for a 2 year contract when I wanted the shortest one). I know what Clearwire did/does is unethical but it also seems it must be illegal. Time will tell if they get what they deserve.