This site appears to offer film downloads when in reality it offers programmes for downloading films and torrent programmes that can be obtained free on the internet. Any question put to them receives and email which appears to be automatically generated and more often than not no relation to the question asked. They do not respond to requests for refunds apart from sending another automated email detailing access to their member area.
Payment is made through Clickbank and therefore go to the clickbank site and request a refund here is the link https://www.clickbank.com/csinquiry.html choose refund from the list.
Good luck