I had placed an order from www.clickinks.com on the 8th of January. It was a special but 2 get one free ink that indicated that the items are in stock.

When my recipe arrived to my email it said some of the items are on back order and asked if i would like to ship them separate, i accidentally hit yes. So I immediately used the online chat to contact them and informed the lady (Monica) that i do not want partial shipment of the order until all the cartridges will be in stock. That was disregarded and partial order was shipped anyways. I had also asked the lady of the back order ship date she said she does not have a date and I should come back later on.

Jan 14th

I am back on chat with Monica, who said she never heard me saying I wanted to keep the order together. Asking when the back order will be in she replied “Monica: I do apologize, it's showing the backordered item is still currently out of stock. The inventory date has been pushed back until 1/19 which would be on Tuesday.” And assured me that “Monica: Correct and it would ship immediately.”

I had asked her to put a date on it “Monica: Depending on what time it gets here, it would ship either on 1/19 or on 1/20 and it would be around 3-5 business days. Unfortunately I wouldn't be able to give a specific date as it's with the post office, but the usual time is 3-5 busines days.”

19th

This time I am talking to Sheri through chat. I asked her to see if the order has been shipped out

“Sheri: I show that the order was partially shipped and the backorder item will be in on 1/20/10 and then we will ship it out to you.”

22nd

Monica: We do apologize for the delay and the inconvenience. We were temporarily out of stock for some of the items listed in your order, however, we did receive inventory. Your order will be shipped within 24 hours and you would then receive an email confirmation with a tracking number. Thank you for your patience and business.

At this point I have read enough of the reviews about their ink cartridges not working, bad customer service and non refund.

I have dealt with clickinks for a couple of years. Back in March 09, I returned about $300.00 worth of color ink cartridges, due to change of a different model.

I request a refund or credit to my account and after repeated inquiries I have heard nothing from them. I certainly think I should file a complaint with the BBB.

I agree with the complaints about the service. One of the cartridges, in a $100 order, was leaking when it arrived. I sent a number of e-mails and had been put on hold when calling and never got a response to either. I haven't used the inks enough to determine if there is a problem with them. Does the FTC monitor this site? If this problem is that prevalent, this company should be cited.

I bought one color (black) of ink for my printer because that is all that i needed at the time, well the ink came in on time but it didn't work with my printer so I emailed them tell them I would like a refund and how do i go about getting one. I did get a respond to my email but they wanted me to put in all the ink colors in my printer so it will work when I only bought one color. I bought 3 blacks and my printer takes 6 colors. I told them that i only bought one color and couldn't do that and that I wanted a refund I never got another responds to anymore of my emails. I also called and was on hold for and hour I gave up and they never answered the phone. They say they guarantee there products but I never got any info from them and i still haven't gotten any info. I am not going to buy more ink if the one does not work. This was my first time going through Click Ink and i will never again use them again. They don't care about customers just our money. I ordered in March 2008 and sent out about 5 different emails.