I ordered a couple of ink cartridges and my credit card was charged immediately.

I was notified the the Ink was out of Stock.

I canceled the order immediately and requested a refund. See response from Clickinks below:

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Date: 06-08-2010

Sub: Invoice No: 1557600 Invoice Date: 06-07-2010

Cancellation No: RER-CI201015167

Dear Troy Jones,

We are writing to you as a matter of courtesy. As per your communication to us, we cancelled the unshipped order that you had placed at Clickinks.com. We would also like to inform you that a refund/store credit for this order will be processed, pending approval by the manager.

We would like very much to assist you and answer any queries that you may have.

Please call us at 1-800-706-4657 or 1-407-805-3315 Mon to Fri 8.45am to 4.45pm and we will be happy to help. We look forward to serving you.

Sincerely,

The Staff of Clickinks
107 Commerce Street,
Lake Mary
FL 32746 6206
Tel No 407-805-3115 / 1-800-706-4657
Fax No 407 805 9462
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I sent several emails and finally another response received:


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REFERENCE NUMBER: LTK15706402908X Please use this ticket number in any correspondence with us.
SUBJECT: General Reply : [email protected] : Re: Your Clickinks.com order number: 1557600 Out of Stock

Dear ClickInks Client,

Thank you for contacting us.

Your credit will be processed Tuesday 6/22.


Sincerely,

Andrea
Clickinks.com Customer Services
London | Bangalore | Orlando
107 Commerce Street
Lake Mary, FL 32746
[T] 407-805-3115
800-706-4657
[F] 407-805-9462
[W] http://www.clickinks.com
Please use the following link to rate the response you received in this email
http://www.stellarsurvey.com/s.aspx?u=4C46F2DB-5231-47C4-B377-DA8FC2BE5E04&

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No Refund as of yet. I was defrauded out of $53.90.

Clickinks.com is a sorry excuse for a company. They should be investigated by the BBB. I placed an order with them at the end of September. I received my order the first week of October and did not open the package until I needed a new cartridge for my printer (the end of October). When I opened a blue cartridge, it had already been OPENED. The cartridge was also USED. I decided I would let it go and try another cartridge...you guessed it...also USED. I called the customer service department and they informed me that the 30 day refund policy had passed. I asked to speak with a supervisor. After all, THEY had sent me a USED product, the 30 day refund policy should no longer apply. They connected me with him, and needless to say, he didn't believe me. I had to send the entire package back to them (it cost me $11.00) for him to give me a refund. To top it off, the refund had taken off a 6.95 shipping fee (which is in their policy if you receive free shipping) which the supervisor had originally told me would be waived. After calling again, he told me the system takes it off and he has no control over it. Basically, I spent $17 for no product and to be extremely dissatisfied. DO NOT SHOP FROM THIS COMPANY. Hopefully I have made enough dent to put them out of business.

THIS COMPANY IS A RIP OFF...This company is a hug e rip off and I know I used to work there...Do not take this as a an angered former employee I am able to prove all that is in this complaint...First off this company suffers from huge out of stock issues so if you haven't ordered yet...don't...Second is they over 40, 000 dollars in refunds which they are unwilling to pay...for those that are waitign on refund the only way to get it is to do a charge back through your credit card...this way they have to give it back...Again I have all of this information availible if you want it...They are so shady they have went as far as posting a fake positive comment on this very complaints board...there product ios second rate and does not work on a consistent basis... iw ould recommend 123 inkjets or Carrottinks...I feel bad if you choose to ignore this warning...you will not have a pleasant experience...

I ordered ink cartridges for my Epson printer on Aug 21 2008. They arrived on Aug 28 2008 and in no way resembled the cartridges depicted on their web site. I did try them out and they were just horrible! They clogged the printer and no matter how many tiems I tried to clear the nozzles I could not get anything to print with these ink cartridges. I called for a Return Authorization and it was email right away. I mailed back all the cartridges the same day - Aug 28 2008.

Not hearing anything after a number of weeks, I called the company and ended up battling my way past a customer service rep and eventually had a gent named Tony on the loine. He identified himself as a Customer service manager. I told him of my dissatisfaction, the story of my ordering and return, and he told me there was little he could do. The discussion became heated and he did, eventually, concede that the cartridges did not match was was depicted but declared they functioned the same. He finally relented and said he would try to push my refund up by two or three weeks. I demanded a full refund immediately as it had been more than 6 weeks from my return.

The refund did come through the next day and it was for les than 50% of my purchase. If you do choose to buy from there people make sure to use a credit card to protect yourself. I did not use a credit card I have little power to dispute. My payment was made thru PayPal and they have not been able to help.

But you are really asking for trouble if you do business with these people. Why not just set fire to your money instead. You will get crappy ink and your money will be lost.

This was our first and undoubtedly the last ink cartridge order from Clickinks.com.

Indisputably, all of the cartridges we received were defective in one way or another. Obviously they were 'recycled junk', not in a condition to be placed back into recycling.

Like the hundreds, if not thousands of other complainants, we experienced the same problems and disregard from Clickinks.com.

Although Clickinks.com has garnered a slew of consumer complaints, they are still in business of ripping off consumers. They advertise extensively in order to lure new victims, promoting attractively low priced 'junk' and the poorest quality of merchandise.

All those thousands of consumer complaints can't be an exaggeration without validity.

However, posting your frustration on various web sites is not going to bring results. It's like knocking on a deaf person'door.

Clickinks.com is now famous for their fraudulent business practices. They are drawing the wrong kind of attention all over the internet, but their deceptive practices will not stop until they are slapped with a court order.

Their registered office is based in Lake Mary, Florida, which is under the jurisdiction of Orange County, Florida.

The Orange County Consumer Fraud Unit will investigate your complaint about the unfair and deceptive business practices perpetrated by Clickinks.com and attempt to secure a just resolution to your problem.

Here is how to contact The Orange County Consumer Fraud Unit

On the web: http://www.orangecountyfl.net/cms/dept/countyadmin/publicsafety/fraud/default.htm

By Phone: (407) 836-2490

By email: fraudhelp AT sao9.org

You can also contact any or all of the following authorities:

The Florida Attorney General's Office on the web at: http://www.myfloridalegal.com/

Your State's Attorney General's Office

Your County's Office of Consumer Affairs

The Federal Trade Commission at: http://www.ftc.gov/index.shtml as the federal mail order rule requires companies to give customers the option of a full refund if their order doesn't arrive on time.

Although Clickinks.com is not accredited by the Better Business Bureau, regardless, you can let them know about their appalling business practices.

If you paid by credit card, call your credit card company immediately and have the charges disputed and reversed.

Remember to hold on to your invoices, receipts, correspondence and any other pertinent information. Always document your phone calls with date and time, even the unanswered ones. The more proof you provide the authorities with; the stronger your case will be.

That's not the way to do business, and we as consumers must take the appropriate action to stop it.

Clickinks.com is a company to be avoided at all costs.

And if you come across with other websites posting complaints about Clickinks.com be sure to share this information.