ClickInks.com
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Category: Electronics
Contact Information
United States
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ClickInks.com Reviews
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March 29, 2007
Cannot get refund for non-delivered item!
Laser cartridge ordered 1/13/07. Paid with PayPal. After several weeks, no cartridge. Called 800 number and was told that it was on backorder and would be sent. Waited a few more weeks. Called and was told that it would be mailed the next day. Waited a few more weeks and called and was told that it would be mailed. On 3/2/07 I canceled the order and have been waiting for a refund ever since. Each time I call I am told that the refund will either be posted in 7 to 10 days or today, depending on who I talked to at the time. I have sent several emails and left several phone messages, none of which have EVER been returned. On 3/29 I was told that the refund would be posted in 24 hours. If not, I am contacting PayPal. There is a total lack of customer service at ClickInks.com.
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February 14, 2007
Service is a big joke!
On 2/2/07 I sent them the following email:
I received this order today. The order appears to be complete.
The potential problem: It was left on my doorstep during the day. The temperature was <23°.
On the bottom of the cartridge boxes it states "Caution: do not store cartridge in high or freezing temperatures"
I assume the inks are ruined. What would you like me to do?
Since then I have received over 100 automated emails from them which link to a FAQ which is totally non-responsive to my question. Currently their computer is sending me an email every 15 minutes! I have tried to call them and have been unable to talk to a real person. Everything is automated. The phone is answered with an automated operator that gives the standard choice of options. When I dial in the option I want. I get a response that tells me I am first in line. What I actually am is first in line to leave a message that never gets responded to.
Each of these computer generated responses ends with the following statement...
We take pride in providing the utmost superb level of service to you. Please let us know if your experience with us has been anything less then wonderful.
What a joke!
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January 5, 2007
No product delivery!
They promised delivery in 2 days ( we both located in Florida) . The order was placed 12/19/2006 via my discover card. I was given a ticket i.d. TVQ212247 along with a password 6ffa8624. When I wrote to them complaining about the delivery time, my email was totally ignored. Beware ClickInks.com, this company is a scam!
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December 20, 2006
No promised refund for unsatisfactory product!
I returned some ink cartridges to Clickinks the day I received them, because they were not what I wanted. (Clickinks promises on their web site that they will give a full refund for any unsatisfactory product.)
Clickinks received my registered mail package on Dec 2; I spoke with Clickinks consumer representative "Melissa" on Dec 4 and she said that the refund would be handled by Dec 6.
It is now Dec 18, and I still have not received my refund. Melissa has sent me 2 or 3 emails in response to my queries, each time saying she "doesn't know" why the refund has not been taken care of, and that she will "see that this matter is resolved." Nothing has happened.
At this point, I have sent 3 emails, made four telephone calls, and have not received any response whatsoever from Clickinks. I cannot seem to find a real person to talk to since my Dec 4 phone conversation with Melissa.
AARRGH!!!
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