I live in Limpopo but was in Jhb for 2 days. Yesterday I bought a bottle of Andolex Throat Spray (Red liquid) at Southdale Branch of Clicks as I had to see a doctor in that area (I never go to the south normally). When I got home I saw that I had been given (in a sealed packet so I couldn't open in the store) the green liquid, which is not what I use. As I never go to the south of Jhb normally, I went into the nearest Clicks (Fourways) only to be told that they would not help me to swop it, I would have to make the trip back to the south where the product was purchased and exchange it there. So it appears that each Clicks store is an entity on their own and customer service doesn't matter. I will go back to Southdale when I go to Jhb again, but only if Clicks pays for the petrol it will take for me to go so many kms out of my way, just to suit them, AS THEY MADE THE MISTAKE IN THE FIRST PLACE. I am utterly disgusted.

This store is undergoing major renovations presently. As I entered the store getting my basket, an object stacked up against the door fell onto my back lunging me forward. I was in terrible pain and shock.

The till supervisor came over to see whether I was bleeding wanting me to lift my blouse in front of the workmen in the shop, I told her this was not appropriate, as we walked to the back of the shop she then says it was probably my bag that knocked it over, casting blame on me. I was fuming, not even offering me a glass of water. She told me I’m taking this the wrong way. How else can I take this? She was blaming me for getting hurt.

I got hurt why she could not be accountable for this and apologize. I asked to see the manager but was told that he was taking in stock. I was disgusted at how I was treated. I was flat on my back in total shock I now have to go to the doctor at my expense and time, this is unacceptable.

I called head office and spoke to the area manager the same day. I was promised feedback the next day. I received no feedback at all. I’m still in pain. I can’t believe I was treated in this manner. Instead of empathay +apology i get blame.

I had to wait 30 minutes to have a faulty steam iron which is still under gaurentee to be exchanged. Only after I asked to speak to the manager or area manager was the iron exchanged be a different shop assistant. I used to feel secure in buying goods from clicks but now I wondre

I received an sms that I did not pay my Clicks Credit card. I checked my payment history on my account and I paid the card on 27 Aug 09. I phoned Clicks credit card division and they put me through to collections. I had to wait on hold between both calls and the phone was hung up after I’d given my details. No one phoned me back and they knew why I was phoning. I tried to get through again but was left on hold again so I stopped because I was calling from my cell. This is now costing me money and it should not because I did pay my credit card. I want someone to contact me from there but getting through takes forever.

On August the 22nd i went to clicks Canal Walk to purchase a few things. When in the store i noticed they had a special on baby soap buy 3 pay for 2. So i bought 3. A few days later i was going through my hand bag and noticed on the slip that i actually paid for 3, i then called the 'customer care' number on August the 27th and the lady told me it was a error on the till system. She then told me to go back to a store so i could get a refund, if i were to go back to a store my parking and petrol would be more than the refund. So i asked her to send me a voucher instead. She said she would get back to me but did not. DONT trust the specials you see in clicks!!! They actually ripping us off with these specials, they making us buy more than we need.