We pre-booked our room over the phone based on impressions we obtained from their web site. The site notes a private beach, a pool in a lush tropical garden, special ambience, signature service, describing the Inn as the "Jewel of the Pacific". Over the phone the rooms were described as being very nice with ocean views. Based on this description we had actually booked out of a very nice and less expensive hotel in Santa Barbara with the intent that we would splurge on our last night in Southern California and stay in the Jewel of the Pacific. What we found was an Inn in a state of some disrepair located only 50 feet from the noise of the highway. The floor in our room had a significant slope, and the rooms looked generally unfinished with pealing paint, a mirror left hanging at an angle, in addition to a lack of finish, furnishings and accessories which would normally be expected and associated with an Inn charging $130.00 per night. The pool depicted on the web page was in reality far from inviting. The bottom was covered in dirt, the cushions on the lounge chairs were weathered and torn and literally completely covered in bird droppings so that they were impossible to even consider using. There was no one present at the Inn to deal with our concerns. The young woman at the front desk could only suggest that we contact management by email. All in all at this point we gave serious consideration to leaving the hotel, but at this point we were worried we might be charged for the room whether we stayed or not and at that time of night it would not have been an easy task to go and look for another hotel. We returned later that evening. We again asked the attendant when someone with some authority would be present and we were advised "usually sometime between 9:00am and 10:00am". We had an early flight the next day and the next morning we went to check out at 7:30am. We were hoping to at least be able to talk to someone, but found that no one would be available until 8:00am. We waited until 8:00am and expressed our concerns to an employee working the front desk, who turned out to be the sister of the owner. We expressed our concern that we felt the quality of the hotel had been misrepresented to us. She did at least apologize to us and offered that the hotel rate be reduced to $60 for the night. We suggested however, that based on the circumstances we should not be required to pay for the room. It was left that she would discuss this with the owner and if they had any difficulty with this, they would contact us directly. Upon returning home, we found out from our credit card company that the full room rate of $130 had been charged to our credit card. This is absolutely cheating and lack of professionalism is appalling.