I ordered some health and beauty cream from Macy’s it’s the soap, astringent and face lotion that I am most assured that every girl in America has used at least once in her life. Clinique’s three step system that I have used only since 2003 has made my skin very pliable to makeup and other things that I like to wear on a night out with my girlfriends and that I use to wear everyday until this happened: see details below
I had made this purchase online 4/2010, and when my package arrived everything was there however, the 2nd step in the three step system was missing, I immediately called Macy’s customer service and they assured me that my order was on its way. On the 14th of April when I still had not received my purchase I phoned them again, and was accused of trying to lie, and receive I would guess another bottle for free, why? Do I sound like someone who has nothing better to do then to sit at home trying to figure out how to steal from an ONLINE purchase????? I was so angry at the thought that someone would accuse me of wanting to apprehend a FREE bottle of astringent from a company like Clinique, ’ that Macy’s delivers through an ONLINE purchase. Then I was told that the missing astringent was for sure on its way to my home, it is now May 18, 2010, and then I was told that the numbers on the box could not be read by UPS so they shipped it back to Macy’s. Then I was told that they had already delivered the item which in fact they have yet to even apologize for calling me a theft. I do not have my bottle of astringent and Macy’s is acting like they do not even know who I am. I am a consumer who takes pride in how she looks, and feels and I will tell you this I will never shop at Macy’s ever. In fact I think I am going to picket outside their store and ask people not to shop at a place that would just as soon call you a theft (on-line purchase), then to give you the missing item that we as consumers ordered.