I ordered and paid for a clock. I never received the clock. Contact with company is almost impossible. I was told item was shipped but was never received.

I ordered a clock on 1/1/11 ("usually ships within 48 hours"). On 1/5/11 payment for the clock was taken out of my account. When I "tracked order" it still stated "order not shipped" I sent three email inquires and did not receive any replies at all. On 1/12/11 I called the toll free number and got apologies and was told that my order shipped on 1/11/11 and they were waiting for the tracking number to post...something's not adding up at all and after reading similar complaints I realize that this company must not be legitimate. DO NOT USE THIS WEBSITE!!!

Very disappointed in New Hampshire...check out their Mission Statement and Customer Service policy that I have cut and pasted from their website page...don't fall for it...they are not a legitimate company...no wonder CA is bankrupt! Scamming and stealing money from others is not going to solve your problems!


Our Mission

Our goal is to offer the highest quality Clocks at competitive pricing and with the convenience of online order entry, broad product range, and custom manufacturing capabilities.


We value every customer from the one who orders a single product to the customer buying hundreds of dollars worth products at a time. As such, we are open to your questions, comments, or concerns. If for any reason you are dissatisfied with a product you have received from us please let us know so we can work with you to identify a mutually acceptable solution.

Customer Service


When you call our customer service representatives, you deal with real people who care about you and your shopping experience – we are ready to help you in any way we can. We recognize our customers as individuals with differing needs and tastes, and we want to help you find that perfect item from our unparalleled selection of brands, styles, colors and designs.

Here at ClocksMall.com, we stand behind our products and are proud to offer you an easy, no-hassle return policy. Our free shipping offer, price match guarantee, secure ordering system and privacy policy are testament to our commitment to offering the highest level of customer service.

Special requests and requirements

We are open to your requests and specific requirements, please call or send us an email detailing your specific needs and we will do our best to accommodate them.


Customer Service Hours of Operation
Telephone and click to chat assistance are available Monday through Friday from 9AM- 5PM PST.

By Phone (Toll Free):
1-866-936-0044

By email:
[email protected]

By mail:
ClocksMall.com
1436 E Borchard Ave
Santa Ana, CA 92705

Order has not been shipped and it has been 23 days! The item was apparently on back order which was not indicated at the time of my order and they never informed of that until I called looking for my order 10 days later. There was a UPS tracking # for my order however it was for billing purposes only. When I called AGAIN to find out what was going on, they voided the UPS tracking number #. My order is still M.I.A. Their website states that orders are shipped in 2-3 days...who are they kidding?!!