Clovecigaretteshop.com

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Category: Services

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United States

Clovecigaretteshop.com Reviews

MeganInMA July 6, 2010
Order never received - no response from company
I placed an order and paid the same day. The money was deducted from my credit card the next day. I have now been waiting 2 weeks and my order is still listed on their website as pending, and they haven't responded to multiple emails, or provided a tracking number, etc. This company WILL RIP YOU OFF!
ZacJ74 December 25, 2009
Incomplete order
These guys customer service is decent until after you get your order and find out that it is not correct. I ordered 2 cartons of gudang garam international and received only 1. I ordered on 11/20/09 and received on 12/5/09.

I sent numerous emails over the past week and at first CCS say that they will check on it, but that was it. I think that once they get your money then they don't care about how your order comes out.

Buyers BEWARE of this company! Indonesia is notorious for shady dealings over the internet. They claim to offer refunds and garunteed customer satisfaction, but it is not true!!
MicJ61 November 19, 2009
Do not order from them
I am sending out a warning to consumers that may be, or is considering an order from/through ClovecigaretteShop.com.

I placed an order back at the end of September 2009. It is now Nov 13th 2009..., and I still have not recieved my clove cigarettes. I kept in close contact with DHL shipping, whom the package was shipped through.

The package which was supposed to not have any indicators that it contained a tobacco product, was stopped and help for a short period by customs.

Clovecigarettesshop.com does have a disclaimer stating that if a package is KEPT by customs...they will not refund payments. This I can understand, and have no issue with.

However, DHL shipping shows that the package was released and sent back to the shipper. According to DHL records, the package has been sitting in Indonesia waiting to be reclaimed by Clovecigarettesshop.com. After repeated efforts to contact them by email, I have recieved no help with the situation.

I have sent Clovecigaretteshop.com all of the DHL tracking info I have recieved, as well as communications I have recieved from DHL. And yet they REFUSE to take care of either reshipping my order, or refunding my money to my credit card.

I AM WARNING THOSE THAT USE THEIR SITE THAT THERE IS A CHANGE YOU WILL LOSE YOUR MONEY/ NOT RECIEVE YOUR ORDER...and it is NOT due to a package being help indefinately by customs.

It is because they refuse to hold up Good and honest business practices.

Beware.

PLEASE PASS THIS WARNING ON TO OTHER CLOVE SMOKERS!

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