Club Absolute is a Holiday Club which involves providing an array of mis-information to make the package sound quite attractive - and then after signing, they state that the contract only covers the written word, not anything that was promised to us verbally.

I lodged a request with Jim Laing on 12/1/10 for full refund of the 116112 THB i paid to Absolute Vacation Club on the 5/1/10. The following is a summary of why i lodged this request.

In an information session with Craig Davies (employee of Club Absolute) my partner and I enquired as to whether Club Absolute had either internal or external properties available in the Sydney CBD. We made it very clear that due to our severely Autistic son we can only manage a few weekends away in Sydney during the year, and that this Thailand trip was very unusual for us (first time ever). Davies assured us that there were many properties that would be available to us in Sydney (and Melbourne and Brisbane) including such chains as Hilton and Marriott. My partner and I stressed that this Sydney accommodation would help make this holiday club viable for us and Davies was adamant that we could get either internal or external accommodation there. Upon returning to Australia and trying to book a weekend in Sydney, I was in formed by an reservations that:

"Club Absolute has no resorts or connections what so ever in Sydney, the Amora is the only Hotel we have to offer in this location and we have just recently signed contracts with them for members rates"

So this is neither an internal Hotel we can use as part of our free weeks or an external Hotel we can use by paying an administration fee of 79 Euros. We were given blatantly false information by Craig Davies which led us to sign a contract costing 116112 THB.

We were also promised half price Jetstar flights, which Jetstar themselves claim no knowledge of.

There were many other poor practices involved in trapping us (scratch card scam and more blatant lies) but i don't know if it is illegal.

Club Absolute also claim that there is no cooling off period at all - i have heard rumours that this is false, but I don't know. My claim for a full refund was lodged within 7 days of signing, but I have been told by Jim Laing (Contract manager, [email protected] ph: +61280113568) that it is not in their policy to give refunds.

Any help with this situation would be appreciated immensely.

David Thompson