I am a Family physician, aged 47 years practicing in Dombivli since last 22 years.

I have enjoyed my stay at their resorts at codago valley coorg, varca beach goa, fort kumbalgrah with my other doctor friends and family.

So I called up Club Mahindra Club for booking holidays in may 2010. Company Sales Executive Mr.Mahesh Shetty (SEID 1937) approached me and advised me to pay Rs.15, 564 for confirmed booking at Blue Country Resort, Panchgini. I also made him aware that I was not interested in membership but wanted to buy holidays as per MHRIL rules and ready to pay applicable charges.

It was made very clear in the first meeting that I wanted to buy the holidays as a non-member only and not interested in membership. To my surprise I received the membership kit followed by list of cheques to be paid by ECS.

What was most shocking is that when I contacted Blue Country Resort- Panchgini where I had booked my holidays with Club mahindra, I came to know that the resort had NOTHING to do with Club Mahindra!

Inspite of repeated calls & messages to him, there was no response from him. Then after again repeated calls he messaged and apologized for not being able to give holiday stay and gave me assurance of refund.

Since last one month he was just trying to ignore me on phone and giving me false assurance to repay the amount.

Ultimately I couldn't enjoy my holidays even after paying the amount and also lost faith in Mahindra resorts just because of their sales executive Mr.Mahesh Shetty, who right from beginning has misguided me and continued giving me false assurances in his personal capacity.

I have sent many emails to them, to member relation centre and also the head executives but still I am getting only false assurances and no action is being taken. I am planning to lodge a FIR under Indian Penal Code 420, if things do not go in order.

I would never recommend to anyone about this crook club, cheaters!!

Seems we made a bad choice!!!

We had taken membership of a Red Studio in January 2008 and paid Rs. 41, 880 (Rupees forty-one thousand eight hundred and eighty only) towards the initial payment. Subsequently some of the terms of the special offers that were verbally conveyed to us at the time of registration were not honoured by MHRIL, namely the following:

The 2-weeks international holiday offer through RCI for travel at any time within 2 years, with a minimum of 3 days' stay at any one destination. It is now described to be "not valid for travel during peak school vacations and festival periods", with minimum 7 days’ stay at any destination.
Subsequently the offer was randomly downgraded to 2-weeks ClubMahindra domestic holidays instead of the international holidays offered earlier.
The special offer of 6 free Air Deccan tickets, on which we have been subsequently asked to pay all taxes and fees amounting to over Rs.2000 per ticket, while the understanding was that the tickets were completely free, as specified by MHRIL executives.
A prolonged exchange of emails ensued and MHRIL promised to meet us in person, which also was not done. A complete silence on emails or any other communication is being maintained by MHRIL since the Company’s last email dated 16th February, asking to meet us.
This had left us feeling cheated, with the belief that ClubMahindra does not honour the commitments made at the time of booking membership, and secures members under false pretences. We therefore requested MHRIL on March 1, 2008 to cancel our membership and give us a full refund immediately. The same was acknowledged by their call centre (cancellation reference no. 639488), and we were promised a full refund within 30 – 45 days.

No communication was received by us subsequently despite reminders, and 45 days are over. A complaint (complaint ID 138608) has now been registered against MHRIL with the National Consumer Helpline.

I received an email today where they have outright refused to refund any money at all.

Following would give detailed information on How Club Mahindra, CL, has cheated us by giving false promises and collecting huge amount of money (approx 50% of total fee which comes to around Rs. 92000+) from us. Deficiency in Service, Dishonoring valid Reservation Req and Failed to deliver as promised are the major concerning factors which I want to highlight below by giving enough information. I am tired of talking to Club Mahindra at all levels (Surej, head of All India Member relations: Karan, head of NCR Member Services: Rajesh, head of All India Customer Service Center: Rajalakshmi, head of Chennai Member services etc...) for the last more than 4 months continuously. Please advise.

1. On April 13, 2007 my reservation request against special offer was dishonored by Reservation Dept citing overdue payments on membership.

2. Whenver payment requests were raised using correct card details, my credit card agency has honored the premium payment request raised by CL. I noted that (after talking with CL collection officer, Ranvir Singh) Club Mahindra raised premium requests by providing incorrect card details resulting in request failure. This fact was also accepted by Ranvir Singh and he promised me that such mistake will not happen again. Ranvir Singh also apologized for collecting two EMIs in one month on one occasion.

Above means, CLUB MAHINDRA PENALIZED US BY DENYING OUR RESERVATION REQUEST AGAINST SPECIAL OFFER FOR THEIR MISTAKE IN RAISING PAYMENT REQUEST (CLUB MAHINDRA PROVIDED INCORRECT DATA TO PAYMENT AUTHORITY).

3. Reservation request was made against the special offer that we received at the time of taking Club Mahindra membership. Special Offer terms say, "Holidays at Club Mahindra Resorts can be availed in blue or White season only. Eligibility of the Holiday is subject to realization of 15% of membership fee." Till this date, we have paid almost 50% of total membership fee.

Above means, CLUB MAHINDRA DENIED OUR RIGHT OF AVAILING SPECIAL OFFER BY PROVIDING INVALID REASON.

4. As per the special offer, we were promised for 4 Kingfisher tickets but in reality we are given 4 Indian Airlines tickets.

Above means, CLUB MAHINDRA HAS FAILED TO DELIVER ON PROMISE. CLUB MAHINDRA CHEATED US BY GIVING FALSE PROMISES.

5. Seeing irregularities in reservation department's operation with respect to reservation request acceptance and Collection Department, I raised the issue to Club Mahindra Customer Service Department on April 13, 2007 (please refer my email to [email protected]). Since then I have been writing to [email protected] and [email protected] including Karan Midha ([email protected]) to resolve the issue however I have received poor response from all the mentioned departments.

Above means, CLUB MAHINDRA FAILED TO PROVIDE COMMITMENT TO RESOLVE ISSUES. CLUB MAHINDRA'S RESPONSE TO MY REQUEST TO RESOLVE WAS VERY POOR AND NON-SATISFACTORY. I ALSO EXPERIENCED CLUB MAHINDRA CUSTOMER CARE REPRESENTATIVE DELIBERATING DISHONORED MY CALLS TO THEM BY DISCONNECTING TELEPHONE CALLS (for example call on Aug 11, 2007 0420pm Representative: Sucheta/Suchandra).

6. Seeing no appreciable efforts from Club Mahindra to resolve issues and at the same time Club Mahindra had been charging EMIs to me, I asked Club Mahindra in writing "All payments to Club Mahindra has been kept on hold till CL resolve the issue." I had given the date June 15, 2007 which was extended to July 31, 2007 giving Club Mahindra enough time to resolve the issue. Resolution date was given to Club Mahindra on May 27, 2007. Even after giving notice to Club Mahindra to hold charging EMI, Club Mahindra continued making payment requests.

Above means, CLUB MAHINDRA CHEATED US BY COLLECTING MONEY FROM US AND IN THE NAME OF SERVICE WE ARE GIVEN NOTHING BY CLUB MAHINDRA. CLUB MAHINDRA HAS BEEN HARASSING US BY CONSTANTLY COMING AFTER US DEMANDING FOR PAYMENT BUT WITH NO SERVICE PROVIDED.

My experience with Club Mahindra (Reservations Dept, Collection Dept, Member Relations Dept (Chennai and Delhi), Customer Care Dept, NCR Service Head (Kiran Midha)) has been very disappointing and has caused huge mental harassment. I am greatly disillusioned by the CLUB MAHINDRA brand name and felt duped by CL's setup.

Considering above, Club Mahindra MUST do following:
1. Offer formal apology for the a) deficiency in service, b) failing to deliver as promised, c) irregularities in charging payment.
2. Provide compensation for deficient service and mental harassment caused to us.

A very dissatisfied and frustrated customer,

Rajesh V. Gheware
CL Membership #260730
An IIT Madras Alumnus

Mobile: 9899874045
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My Office on Web: http://headstrong.com
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