Not many companies in India have the reputation that Mahindra has and its good to see them translate that into their holiday company, Club Mahindra Holidays. Ive been a member for 7 years now and I see them get better with every year. Sure there are hiccups but then even Toyota known for its quality and reliability has not been without problems

Puneet Ahuja, Delhi

I have been given a complimentary holiday offer (vide certificate no. 533634592) for 2 nights 3 days at the time of taking membership of Club Mahindra.

One of their staff from Sales department, Mrs Manashi Basak has assured me to provide 2 rooms for two nights 3 days at Fort Raddison, Raichak, West Bengal. Accordingly, I have registered my request on 10th Oct’09 at MRC through reference no. 392067 for a reservation on 20th and 21st Nov’09 at Fort Raddison, Raichak and I was assured that with in 48 hours I will receive a communication on my reservation status.

Again on 15th Oct’09, I got in touch with MRC to check status of my reservation request since I have not received any communication from MRC. Then a person from Member Relationship Centre (MRC) has come out with a different story and communicated to me that 20th and 21st Nov’09 are coming under RED season of Fort Radisson and I need to shift my reservation request by a week. Accordingly I have requested for 27th and 28th Nov’09 night. This time too, I was given same assurance that within 48 hours I will be communicated. But I never received a communication from MRC.

However, I have not left my hope, again on 20th Oct’09 I got in touch with MRC and a person called, Adhi has come out with another story and said, he can’t give any assurance since Fort Radisson does not belong to Club Mahindra. However, he has assured me to revert back within 48 hours.

Ultimately, today morning I have realized it while talking to MRC people that Club Mahindra is no way different than any other small organization who runs Holiday resort time sharing business and gives false assurance and commitment to their customers at the time of selling. Since I have such a bad experience with Club Mahindra at the beginning, I can’t think of 25 years of long association.

Regards,

D Ghosh

I have been a Club Mahindra member for the past 5 years and my complaint is that though the resorts and services are very good, the roads that lead up to them are long and can be tiring. This may not be the case in Goa where its 45 minutes from the airport, but in Coorg it took us nearly 4 hours! Some may argue that the drive up is enjoyable, but I have gone through a surgery, and it can be painful.

My membership id - 1524500<br />
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I have been cheated by club Mahindra s sales person rather to say by their sales strategy.<br />
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The sales person lied on several terms of condition of club mahindra and also hided a lot of information at the time of selling.<br />
Firstly he has told us we can get back our booking money if we don;t like the vacation. He has never mentioned that it should be within 10 days from the date of realization of the booking money.<br />
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Secondly we told him we need one day time to think. He lied us that "Today is the last day of the offer". This is very common lie by the club mahindra sales person. Many sales person of club mahindra from various cities frequestly lies about these. So I think this is the strategy of selling the product of club mahindra.<br />
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Thirdly I have taken this offer because of RCI. Atleast 10 to 15 times we have told this to the sales person what are the extra charges apart from the main cost. Do we need to pay anything for RCI. But the person cheated by hiding all this information.He also told me that ASF is valid only for the year when you will avail holiday.<br />
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Fourthly They have not given me any welcome call. Welcome call is a call where the member get to know all the details from club mahindra once more. They have not given me this just to hide their lies. The day when they sent us the welcome mail, from that day I am calling these sales person to cancellation. Again he told cancel ho jayega, and you will get back your money. In this way he has wasted my 6-7 days time and then I contacted to kolkata member realtions department. And OH GOD !!! THEY HAVE BIG ATTITUDE PROBLEM. SIMPLY THEY DON't KNOW HOW TO HANDLE MEMBER. They will do everything to make you frustrated. They will never answer your call in one shot. You have to call them repeatedly.<br />
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Again you need to write their [email protected], but they never give any written reply to ur mail. A system generated mail will come . May be they can call you but you never get ant written reply. SO THESE ONE BIG TRAP. THEY HAVE EVERY POLICY TO HIDE THEIR CHEATING AND EVERY POLICY NOT TO GIVE UR MONEY BACK. BUT THEIR IS NO POLICY FOR THE MEMBERS...<br />
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So In the same way I have lost my 15560 RS as booking amt and thaked god I googled and got many more worst scenario.<br />
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SO I FELT IT IS MY SOCIAL RESPONSIBILITY TO AWARE OTHER PEOPLE NOT TO TRUST CLUB MAHINDRA BRAND.

Dear Pehredar, I am regular viewer of you channel. You doing a good service to the society through this program. You should also cover organization like Club Mahindra, who are cheating innocent people. I my writing to you share my experience with your viewers. I had horrible experience with Club Mahindra Holidays. I had subscribed for Club Mahindra Membership -'Studio White' in the month of Dec 07. As subscription fees I had paid Rs. 29, 161/- and was to pay remaining in monthly installments.

As this installment scheme had interest implication, I wanted to opt for other EMI options to avoid interest. I visited their office to know how additional I have to pay maeke it 50%. Finally they advised me to pay additional amount for Rs. 30, 000 and Rs. 38, 044 dtd 23/04/08, by cheque, to make it 50% and avoid interest. The sales person kept my cheques with him for months without submitting to accounts dept. Club Manhindra Accounts dept. keeps calling me for payment. Club Mahindra management is not bothered to know why did sales person keep my cheque for months with him without submitted it to accounts dept. I got these cheques back on June 3, 08.

Next on June 3, 08, they recommend to upgrade my membership from 'white studio' to 'white 1 Bed Room' type. In good faith, I accepted the offer. After I make payment of Rs. 41, 122/- towards new membership, they say amount from my old membership fees will be locked for 6 months, As if I have committed a mistake by upgrading my membership.

For transferring my money from old membership to new membership, I wrote emails to all managers in the organization. They don't have courtesy to respond to clients emails. I have to personally follow-up with sales and sales only will always gives some excuses. Instead of adjusting money from earlier membership towards EMI for new membership, they continue to collect EMI from my bank through ECS. I found it be totally unethical. While my money is blocked by them, same time they continue EMI collection from my bank.

Meantime I Googled, and found that many innocent people like me have become victim of this organization. I saw complaint from many disgruntled members writing on blogs about their problems with Club Mahindra.

Finally fed-up with attitude of individuals and work culture of the organization, I finally canceled my memberships on Aug 23, 08. Not a single person has bothered to call me and understand reason for my cancellation of membership. It shows how much they care for the clients and reputation of the organization.

I am waiting for refund of my money and repenting for the mistake I committed by becoming member of this unethical organization. I hope by reading this review, poeple will become alert and avoid falling prey to this organization.

I recommend your viewer to also read web site

http://www.enidhi.net/2007/02/never-go-for-club-mahindra-membership.html

Which has complains from umpteen number of disgruntled members of Club Mahindra