I subscribe to two magazine + DVD series: Agatha Christie and the BBC Classic drama. The subscribers have an envelope with their names on and each fortnight the CNA employee allocated to this task is supposed to put the required DVD + mag into the envelope. The purpose is so that dedicated buyers will not miss an issue. Imagine my anger when two weeks ago I found that I had not been allocated two of the Agatha Christie issues. I complained and recived profuse apologies from one employee (male) at Killarney CNA and absolute indifference bordering on insolence from another (female) who blamed someone else. The apologetic employee took the trouble to order one of the missing items from head office and somehow managed to dig around and find another one. So far so good; I am still waiting for Third Girl in the Poirot collection. However, it seems that no one is even bothering to put anything in the subscribers' envelopes because when I went today to check the new arrivals, I found that in the BBC series somehow I had not been given #69 and have ended up with #70. What is the point of the CNA offering a service for convenience when it is clear that employees could not be bothered to do their jobs? Is there any point in subscribing for the 'first come first served' method when it does not work? There is never a manager on duty at the Killarney CNA; it's useless to complain because all one gets is a scowling expression and a shrug that denotes "I don't know and I darn well don't care!" I shall go onto kalahari.net and try to get replacements since it's clear that Hell will freeze over before I get any kind of assistance from the CNA!!! There seems to a complete lack of interest generally at the CNA branches. The customer is seen as a nuisance and not as the source of their wages. Managers are not usually around (last time I enquired the Killarney manager was off with personal problems but no one had been allocated to take her place). I will be very surporised if I get any kind of response from the CNA.