i got burgled 14 weeks ago and the co-op seem to think this is ok that they are still investigateing... i have proveided everything i could and wot they have asked for. i have been called a lier in not so many words... i wouldnt recomend this company to my worst enemy. they are rude, incompertant, slow and very unwilling to pay for a service that i pay into... this company is a utter joke... although they arent very funny... if your getting house insurance... be very carefull who you choose... this company (co-op) is not recomended !!!