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Denise714
March 30, 2011
Recieved wrong merchandise
I order 2 tote bags, 1 purse, a wristlet bag and a wallet. When I received my order I only received one item that was correct. I emailed the company and they responded quickly stating to send them a picture of the items to prove my case. Of course I responded with the picture to prove my case right away. The company did not offer to corret there mistakes and get me my merchandice. They offered me 30.00 of the 321.97 back and keep the wrong merchandise. I of course was not ok with this agreement and they told me I would be responsible for the the shipping cost to return this merchandise that was there mistake. They finally stated that they would refund my card 80.00 and I would just keep the merchandise. I agreed just to get this over with. Then they replied that my card would not support a partial refund. I contacted my credit card company and they told me they would never not support a refund.
Be very careful in ordering from this company this is not an honest company.
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lorena311
January 23, 2011
bad quality on handbags
Buy a purse at macys an starting to fade away dust bag is white an they said they not original I paid 550 for it
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kktan
October 8, 2010
Bad Service
I had a reservation for my guests from KL to S'pore at 10:30AM which it include two lunch meals.
At about 10:40AM, the bus yet to arrive so I made a phone call to check what is happening. To my horror, they said my reservation was not captured even I gave them the confirmation no which I got from my email which was sent by them after payment isn't use at all.
When I asked to check, they kept me waited for 2 hours and tell me that the next coach depart from KL to S'pore is at 2PM. She call my guest to take a cab to another pick-up point without my consent to take the 2PM coach to S'pore. No apology was given and no compensation offer from her or the manager.
The total customer service is 0% and I'm strongly advised you this travel agency is not recommended for leisure or business travel.
(Coach Reservations LUXRMA100900611 - Luxury Coach Kuala Lumpur To Singapore City)
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asosa03
August 1, 2010
Poor business practice
I am a loyal customer of Coach, I have well over 30 different coach items. When I buy I splurge, today I was told that I could not purchase more then five items. I went with my friend to the mall, and since we were together they did not let us purchase more then five items between the two of us. This is a STUPID business practice, Coach has made a stupid mistake by implementing this policy. I am very disappointed and upset with this action. I ended up not pursing anything, it is really disappointing to me that they would treat a customer this way.
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Macro
January 6, 2010
Consumer beware
Coach have several stores (factory outlets and department store) within 10 miles of distances selling same merchandises with huge price differences. I spent $398.00 for a purse in the department store and found out that the same purse was on the clearance sale in a nearby outlet store for $145.00.
Who will be saisfied with this kind of experience!?!
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October 1, 2008
Consumer awareness
Coach operates several stores within 20 miles of distances selling same merchandises with huge price differences.
I bought a purse for $398.00 at a department store and found out the same purse was sold for $145.00 as a clearance item in a nearby factory outlet within one month.
Will you be happy to see this happen to you?
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September 14, 2008
Consumer awareness
Coach operates several stores within 20 miles of distances selling same merchandises with huge price differences.
I bought a purse for $398.00 at a department store and found out the same purse was sold for $145.00 as a clearance item in a nearby factory outlet within one month.
Will you be happy to see this happen to you?
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