I am not sure if this email will get the necessary attention needed or just be treated the same brash way that all the Coach USA passengers are treated. This is not my first experience of coming across a completely unreasonable, rude and unprofessional driver with Coach USA. Today's experience left me completely baffled as I was left stranded by a driver at the Ridgewood park and ride even though he realized that the mistake was made by the dispatcher in NYC.
I take the 5:45 PM bus to Mahwah from Gate 315 and today the bus has a flat tyre the minute it pulled out of the gate. The driver panicked and asked the Mahwah passengers to get in the bus leaving from gate 314 at 5:47 PM. He gave back the ticket, which was taken by the driver immediately at Gate 314 standing side by side, without any questions. As we approached Ridgewood, I asked the driver if he was going through Franklin Turnpike and instead of replying politely, I was shocked to get an absolutely rude response of " I am going no where near there!!" I told him about the switch over at Port Authority and he claimed that he mentioned to me at the gate when taking the ticket that he will drop me off at Ridgewood. That was an absolute lie as I never exchanged a word with him. It was just my hunch that made me ask him in Ridgewood if the bus was going to Mahwah. I asked him if I can get the MAhwah stub back so I can take another bus to MAhwah. He then to my surprise again turned violently angry and started yelling and said he is not going to give me back anything and that I should make arrangements for pick up. I got off and took another bus using another ticket and then walked home.

I don't understand if it is the training they get to just be outright rude with passengers because that is the only way they can make things easier on themself or if Coach USA genuinely hires bullies in the hope of making their operations profitable. A very bad experience again with Coach USA that I am sure will someday reflect on the performance of the company. ...Very large conglomerates have gone out of business due to callousness. Just an advice from a business executive who understands the value of customer service ...please pay attention to what your customers are saying and reprimand bad behaviour. Alternatives emerge very fast and Coach USA is no exception!!!I will use this as a case study at my MBA class that I teach at a university.