I thought it was an actual Coach Outlet website. I assumed it was like any other outlet store which normally sells authentic merchandise with slight defects. I ordered two bags which had terrible workmanship and smelled horrible. If I had know I was ordering bags from China, the order would not have been placed. I have requested a refund four times to no avail. Their response is a $10.00 refund and a big discount on my next order...are they kidding? I was told they could not give me a complete refund. I have been communicating through email with someone named "Linda Bruce"...I guess they thought this name was a good one to use. ...what a joke! Stay away from this deceptive website!

Coach bag (complaint