The customer service at this location is inconsistent. The front desk receptionist is an understanding and professional individual who belies the substandard service that occurs within the offices. April 2011, I was finally fitted for a crown for a root canal that began in December 2010. This complaint is not about the wait for the crown, as the first fitting was unsatisfactory. The final fitting of the crown was placed in April, at which time I did complain that the crown did not fit or feel as well as the temporary crown. Not two weeks after I was back in the office to alert the dentist that the crown felt as if it were not fitting properly as I would push it up with my tongue daily. After x-rays did not illuminate anything new. The dentist proceeded to 'hammer' the crown up till the surrounding gums became agitated and low and behold the crown suddenly 'fit'. The disappointment in the dentists choice of treatment was further complicated when the tooth later became sensitive. Chewing, or even sneezing became a painful experience and after another visit the dentist finally choose to x-ray again but from a different angle and found that there were areas of infection that were left untreated and admitted to a failed root canal. The dentist, who was accepting of his mistake admitting to not being certain as to how to proceed as I had asked Who would be paying to repair the failed root canal. He assured me that I would be contacted by his offices with information from their corporate office if the initial root canal fee would be used towards the new root canal or some other accommodations would be made. This complaint is about the office manager (Kerry) who not only became indignant upon My follow-up call to their office; where I had to inform her to what had occurred. But I've had to call the office three times since to find out what work has been done to find a solution to this dilemma. Any medical office worth its salt knows that if their doctor is at fault, to follow-up and to keep the patient informed rather than have the patient call THEM for Two weeks for a solution. I had believed I would return to this office for cleanings as the dental hygienist were pleasant but now I refuse to return to Any Coast Dental office given the lack of patient care and follow-up.

I've paid with my payflex medical card of $504.00 on a Friday, April 20, 2011. I called to cancel the scheduled making of lower dentures on the following Monday morning. they cancel the making of the lower dentures. but here's the kicker. they told me it would be 2 months to receive credit on my medical card. because those funds are held up by Coast Dental, I can not pay for medicine I need. I have 2 weeks worth of my diabeties injections.
Today i plan to drive to the coparate office of 75 miles from my home, hopeful for them to speed their process of crediting my medica credit card.

I went to coast dental in august of 2010 to have a set of dentures made, it cost me $2, 700 dollars, the set came back hideous looking they said they were having another set made, but as of now i still have no bottom plate.i've had to work since August and be around the public with no teeth, i think i should be compensated some of my money back, i'm very dissappointed in there service and i would not recommence no one go there, if i get no answer back, i am going to go thru the Better Buerua and see what they recommend me to do, , Barbara Brummitt

I went here on Feb 2 2011 because it was in my medicre dental plan
the first thing they wanted to take a bunch of xrays I let them take the xrays and they did a cleaning I paid 171.00 dollars and rest they were turning into ins company I got a bill for another 110.00 insurance company said they never filed a claim I called them and Stacy was very rude said she jump through hoops terrible company I wish I had researched them firs, t there is a lot of complaints on the internet about them. stay away from this company unless you want to pay 400.00 for a cleaning

I called Coast Dental to have my teeth cleaned. They informed me they would have to do an xray before they did the actuall cleaning. I asked them several times on the phone if after this procedure they would do the actuall cleanin they assured me they would. When i got to the dental office i again asked them if after the process would they clean my teeth, iasked them several times and they again said they would. After the xrays they then informed me i needed to do several hundred dollars more worth the work before they would proceed. They said they could not do the cleaning because of other conditions it was against Florida law. Ihave emailed the office and sent registerd mail to them to explain to me what law it was against. I have never recieved an answer to this question. I am taking them to court to sue them for what i believe is fraud. They have filed a Motion to Dismiss against me. This will take place on Feb. 17th 2011 at 8:45 am im District Court at 930 East Parker St Auburndale Fl. Plese feel free to attend