Coast Dental

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1 stars
(37)
Category: Lifestyle

Contact Information
2907 Vineland Rd, kissimmee fl 34746, Kissimmee, Florida, United States

Phone number: (407) 396-1288
coastdental.com

Coast Dental Reviews

kellymo January 20, 2011
Awful Experience
DO NOT go to Coast Dental!!! Worst dental experience ever. They nickle and dime you from the second you walk in the door--they are in it to make money, not to care about your dental health. I was told that my cleaning needed to be so extensive that my regular insurance would not even cover it--but that it should cover the follow up appt 4 weeks later. I felt taken advantage of...and will NEVER return!!
ALynne December 17, 2010
Misrepresentation, overcharging
Went in for a general check-up as first time patient, they charged me for x-rays when I was sure it was covered by insurance. The next day I double-check with my insurance company and they say it is covered 100%. I call Coast and they say the charge was really for oral cancer screening, yet they made no mention of that at the visit. Was told I need root scaling and planing, and got a two-page list of the cost - $1468! Root planing is also covered 100% by my Aetna insurance, so I call again and they claim most of the charges are for irrigation. Sorry, I'm not buying that. I changed dentists and disputed the charge with my credit card company.
toespease October 11, 2010
misdiagnosis
Had an A+ cleaning in 02/2010 @ Coast. Go for 6 mth cleaning 10/2010 and now I have major periodontal issues. They "manually" checked my gums and "found pockets", etc. w/ 3, 4, and 5 was the number count. My portion of the "deep cleaning" is $271.00 (with insurance).. I declined treatment. I went to the dentist I had a year or so ago before insurance about approx. one week later (didn't mention recent my trip to Coast Dental)... had a 6 month cleaning.. $20.00 with A+ teeth. Their testing of my gums was done by machine with 1, 2, 3 as the number count. Coast is a total rip off. I'll pay whatever I must before I go to any "dentist in a box" again.
lboyer October 5, 2010
Overcharging
I went to them for a root canal and crown, First they overcharge me, then even though I told them I was allergic to nickel they put a metal crown in my mouth and of course I had a reaction to it, so then I had to fight with them, the insurance company and they corporate office, until I finally got the insurance company to accept the new crown procedure. Then I was told that the difference in price between the two was a $150.00 but the insurance company said no it was only $28, My portion $12 so I have been overcharge again and now they refuse to give me my money back, claiming a lab fee, and my battle continues.
mikebbb August 28, 2010
watch your money
The worst ever place I have been.
Don't go there. Its horrible place and they say you have all problems which you don't have.
And here is the worst part. After treatment they will charge you a lot of money you didn't know.
Ah, you can say "I have ensurance, so not a problem for me ...", here is another headache. They will charge you something that ensurance does not cover.
Please don't go there, find anothe place but don't go in Coast Dental.
hedgemom June 8, 2010
Broken Dental Appliance
I had actually been very impressed with them my 1st 2 visits. However on my 3rd visit the hygenist broke my permanent retainer. Up to this point in the visit she had been saying everything was fine in my mouth. As soon as she broke it she suddenly claimed that it was already coming off (she had never said anything about it in any other visit up or during this one until she broke it). Her first words were to ask how old the device was. The thing is that she improperly flossed it by trying to pull the floss all the way through. She and the dentist went into this long thing about how they have NEVER seen a retainer put in that way and that it shouldn't have been sealed onto each tooth. The next day when I went to the orthodontist to have it replaced he was amazed that they would claim such a thing. He said that they never should have flossed it the way she did and that my retainer was put on exactly the way that they always are. If it was cemented to each tooth then the teeth will move. When I called The dentist wouldn't even get on the phone and sent the hygenist to answer my call. She told me that basically it would have eventually broken anyway so they refused to take any responsibilty.
catious April 15, 2010
Scammers
I have alwas kept up my dental check ups for the past 5 years regularly every 6 mths for my cleanings and check ups. I recently changed to a closer dentist office figuring I could save myself a half hour drive, So I try Coast Dental at 1115 62nd Ave in Saint Petersburg FL. Big Mistake, from the start they were unorgainzed, unprofessional and down right rude. They misplaced my records from my previous office.
After they take my x rays and I meet with the dentist whom takes a quik look at my x rays, tells me I have 3 cavities and I apear to have 2 infections in 2 past root canals that have been crowned, then she asked me if I brush my teeth and when was the last time I've seen a dentist. She says all this before even doing a oral exame, when she does she just pooked at 2 of my wisdom teeth only, she never told me where the cavaities were.
Next the Hygenist does his exame, he begins to pierce deeply into my gums causing a lot of pain and as I cringe he talks down to me saying whens the last time you've had a cleaning and that he sees I have infections in my gums. So when finished he tells me I have bad genivitis and need a deep cleaning. This is a surprise to me because I show no symptoms.
Now I go back to my last dentist for a second opion and I learn that I have only a start to one small cavity, no infections and I do not have genivitis! *remember always ask questions and get a second opion, cuz ya never know
Bang Zoom March 26, 2010
Horrible Experience
Picked this practice since my dental insurance changed, and i could no longer see my regular dentist. my insurane covers routine cleaning exam and x rays with no out of pocket costs. made appt. first thing in the morning. arrived 15 min early and was kept waiting 45 mins. before anything was done, technician explains only x rays and exam will be done today (no cleaning) and hands me a piece of paper saying out of pocket today would cost me $80. I told them my insurance should cover routine xrays and exam. She said they need to do an oral cancer screening (not covered) and a special x-ray (not covered)..i said i did not want the oral cancer screening if it was not covered and she said that i would have to have it or sign a paper that says i decline...and i would have to have it before they do a cleaning (on my next visit)...was angry but still declined the screening and agreed to the xtra xray for an addition $20...technician begins the xray process, sticking things in my mouth, leaving the room and pressing buttons, coming back..after the third button push i inquired as to why she wasn't putting anything up to my mouth before pushing buttons...possibly thinking this was some new kind of new xray ...she then realized that she had not been moving the camera over to my mouth before snapping the picture!!!...this is not going well...brings me to another area with chairs lined up like a hair cuttery place...and waited 30 minutes for the xrays to be developed...dentist comes by does an exam...tells me i have gingivitis and need a special type of cleaning...tech comes back..hand me a piece of paper that says my next visit will cost me $482.98 out of my pocket!...special cleaning, cancer screening, asssorted fees...all not covered by insurance...I got out of there as fast s i could! went back to my other dentist not covered by insurance paid $80 out of my pocket for a cleaning and exam...was told there is no gingivitis, my teeth are fine...Avoid Coast Dental...
nikkie512001 March 15, 2010
service
To start i feel that no one should go to this office. I have been going here for years and at this point I am done with coast they claim that they call you to let you know that you have an app coming up and they don't always do that, but say they do or write you out an app card and when the time comes around oh you don't have an app today or just today i came in for my app and when i got there the young lady askes if i knew that i had a balance... um no you have one for the filling in oct. and a cleaning in sept, but the filling was the sameone that had popped out for the fourth time and they told me they wouldn't see me for a cleaning until i payed 97.00 for some speical cleaning to get done so how do i have a balance? when y'all havn't seen me.
this place ic horrible do not go here you will be sorry!!!
K. Lee-Wright March 15, 2010
Over Charging and Bad Customer Service
had the worst experience I have ever had at a dental office, thanks to Coast Dental. Upon, arriving the front desk staff was cordial; however I had to wait forever to be seen. When I was seated in the dental chair, I was greeted with paper work asking me to sign that I agreed to pay $80.00 more than what I should be paying, based on my plan prices. I immediately reviewed the paperwork and saw that they were trying to charge me for oral cancer screening (invisilight) without consulting with me to see if I wanted it. I politely informed the assistant that I didn't want to have that procedure and they removed the charges. After getting a full set of x-rays and waiting another 25 minutes, the dentist finally came in. She was very impersonal and uninterested in me or my oral health. She spent less than 5 minutes examining me and didn't even look at my x-rays that I paid $60.00 for. So I was amazed when she was able to trump up a treatment plan with over $3000.00 worth of dental work. I have a composite on my front tooth and it broke off, I informed them up front that I know that I need a crown for long term, but I can only afford a composite. She all but refused to do it and instead suggested I get a veneer the most expensive option possible. After haggling with the office manager they agreed to do a composite on Monday (the first appointment was on a Friday). When I got home I had a feeling that the price I was quoted was too much. So I contacted Careington and viewed the price schedule and I was correct. They put a code for a posterior tooth instead of anterior because it cost more. I called them first thing Monday morning to inform them and was told that they would fix it at my appointment later that day. When I arrived and discussed it with them, they changed the code but still insisted on trying to charge the price of the incorrect code. When I confronted them and informed them that they should call my discount plan company if they don't agree with the ADA dental code prices, because I was not going to pay the price for a procedure that I wasn't having. They basically told me they would not be willing to charge me anything lower than what they quoted me. How can a dentist office pick and choose what they want to charge customer, that's why the ADA has codes in place to determine the price of procedures. Coast Dental Stone Mountain is an overall nightmare!!! FYI I would give the name of the dentist but I'm not sure if I am allowed to.

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