I just don't want anybody to go through what I had gone through. My family and I used to go to Coast Dental for over years. We have seen the same dentist-Dr. Ngyuen for years, but the last time I needed a crown, and they told me she has left Coast Dental. I had a crown done by another dentist there. I will not mention name here, but the work is so sub standard, I had many crowns done before, this time, I coundn't bite right, food keeps getting caught in the between. I came back and they keep grind it down. I now have pain and afraid to go back there. I look up my previous dentist, and she does not take my insurance, but I don't care at this point. I just need a dentist who do it right the first time. Choose your dentist, not the one who is on your insurance list.

I had an appointment 12/18/09, at 12:10, when I arrived at 12:03, I was informed my appointment had been given away since I did not call and confirm. On 12/17/09, there was a message left on my home answering machine stating I needed to call and confirm my appointment by 5PM. I did not get home from work or receive the message until 5:10PM. I promptly called the number provided and left a message to confirm. I have been a patient of Coast Dentist, Fleming Island, Orange Park, FL for two years. In that time I have NEVER missed or been late for an appointment. The dental office has my work number they could have called me there. Better yet they could have called me two days prior to my appointment thus giving me one day to respond. As I previously stated I have NEVER missed an appointment so there was no reason to believe I would not arrive for this appointment. Needless to say I will not use Coast Dental in the future as I think this is very poor practice and poor treatment of a reliable customer.

I was told I needed a root canel, I let them do it, even during the procedure I felt he did not go far enough, for months I have complained about it to be told "I did not give enough time to heal" 4 months later. He then filed the tooth down even more "no occlusions", now the tooth is absecessed. and I need to retreat. I also let them put on a crown, the day of the seating, I complained it was explained to me that it would feel different, new item in the mouth. Give it time, another one also absecessed. Now when I have tried to talk to them, my records reflect, PT was comfortable. or they worked on another tooth, not the one I am complaining about.

RUN FROM THEM, STAY AWAY. OFFICE STAFF IS RUDE, I CAN GO ON AND ON. RUN, RUN, RUN.

I brought my two children to coast dental in melbourne near us1 by the old court house. I was told that my 10yr old had a cavity in a baby tooth on the occlusal surface(biting surface). I wasn't happy to hear that she had a cavity, but it was very small and on the occlusion. When she was finished we waited in the waiting area because I was told that the front desk or other staff member needed to speak with me. I waited while they talked about non work related things, while patient was present, not me someone else was also in the waiting room. When one of them came back out to the front office, she said I could go. Not very together. When we were on the way home my daughter(10yro ld) told me that the assistant told the Dr not to do the filling because "themother was having it done someplace else" The Dr. said "She's having it done some where else, why?" The assistant replied"I don't know, whatever" They continued to discuss me during my daughter's treatment and how I have 4 children and I've been in the dental field for years. She proceeded to say and the mother(rolloing her eyes), Whatever" When we got home my daughter said that she couldn't bit down, that something was in her way. GREAT!!! I took a look at the filling. Oh my gosh!!! This is the ugliest filling I have ever seen. It looks like they just slapped some gunk on there and lit it up to solidify it. I have been in the dental field for almost 10 yrs and I know what a good and bad filling looks like. This is definetly bad, it's a brownish color and it interfere's with her bite. There was no reason to get her numb, being that it's small and on biting surface. They did anyway, without speaking with me first!!!The Dr. was rude and the assistant was a moron. The cavity was NOT ON THE OCCLUSION, it was on the lingual(inside near gumline)(appt time was 2pm. she had a cleaning, filling and sealants-3 hours)My older child had a couple of small fillings, which the Dr recommended he get her numb. SHe was very nervous, she has never had a filling done before, nor had to get numb. Her fillings look fine, except the sealant flaked off! She also stated that the Dr and the assistant were rude to her. The assistant said if she felt anything to raise her left hand. She felt some discomfort, then raised her left hand, like instructed. The assistant said with a nasty tone" uh, you can't wait like 5 seconds, ugh, whatever" I am so livid from this experience. I called, but had to leave a message because it was after hours by the time I got home. Both children are having sensitivity in the upper posterior areas from the injection. If people don't like children don't work on them. Clearly the staff had no consideration nor had the patience to deal with my kids. Once my girls were behind closed doors the assistant treated my girls very poorly. I want the filling redone, but I would like someone else to do it.The fact that the filling is sloppy and discolored is not that important. I hate to put my 10yr old little girl through this again, but the filling is rough and interferring with her bite.

In the 12 years I have been retired from the Air Force, I have NEVER had to pay any charges for my cleanings/XRays...UNTIL moving into the Ocala area and falling into the clutches of Coast Dental. Ny first visit resulted in close to $500 in non-covered costs. It would seem that they may charge $41.00 for "anti-bacterial irrigation" which seemed to be nothing more than a squirt of mouthwash. $28.00 for desensitzing meds (wiping my gums with something). My wife was charged similar amounts. An internet search reveals the truth that it is a coroporate driven scheme to get as much as possible from the pockets of people of low and fixed incomes. We're looking for another PRIVATE dentist now!