If you are in a position to get propane anywhere BUT Coast Gas, do so. These people should not be in business.

They do not return phone calls.

Getting an account switched from one party to another takes several phone calls plus an initial inspection, which is too expensive and not really worth anything.

The reason why I say the inspection isn't really worth anything is because they didn't even catch the leaks which later that month had allowed most of a tank of propane to leak out instead of being put to use. Wanna know where it went? It was turning my home into a gas chamber. I kept wondering why I felt so sick and had such horrible headaches.

When I called for another inspection I had to argue with somebody for an eternity to get them to send out a technician which of course they wanted me to pay for. They kept insisting that there was nothing wrong. (TIP: If you must deal with these people the only way to get anything is to halfway yell, "SEND SOMEONE OUT NOW!!!")

And don't bother asking for a payment plan. Their idea of spreading out payments, even when they've caused the problem that's lost you all this propane and money in the first place, is to tell you they can give you thirty days to come up with it. If you usually find you can throw enough of a fit to circumvent these problems, well, usually I can too. But they stopped answering the phone, stopped returning my calls, and sent me a letter with a totally bogus explanation of why they were completely in the right.

RUN AWAY. RUN FAR, FAR AWAY.

I have been a loyal customer with Coast Gas for 21 years, always paying my billing on time. I have had a lot of problems with Coast Gas this year. There are (2) specific problems with this company.

1) Customer Service
2) Billing Dept.

I have written them twice regarding a billing error on there behalf and they still keep sending me a letters stating they did everything right. I have paid my gas invoice in full each month, and they state that I have an outstanding of $78.00. I was not aware of the billing error, until my tank was empty and I called them to have the driver fill the tank, they then informed me, I would have to pay a $225.00 Service Trip charge.

1st- I am the customer and 2nd they should have filled the tank before it was empty. I intend to take them to the Better Business Bureau and Consumer Affairs.

My advise to anyone- choosing the Gas Company to reconsider. I also found out the a ripping me off, they where charging me 3.00 a gallon and I called Dazzel's and they only charged me 2.77 a gallon. So, Choose Dazzel's for Santa Cruz County- They are the best!!!