Coast to Coast Autoglass

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Category: Services

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United States

Coast to Coast Autoglass Reviews

kenty May 25, 2011

Horrible service

Coast to Coast Auto glass sucks! I had my windshield replaced back in Sept. My parents had it done while I was on my honeymoon. A few months went by and it then started to rain. My floor to my car was soaked on the front passenger side. I called and told them what happened and they said they would be out from this time to this time to fix it well they didn't show up. I called a told them no one showed well I was never put in the correct status for someone to come out. This happened 1 more time (no show and wrong status for someone to come out) I called back I was on hold for over and hour before I hung up. I called again and again still being on hold never speaking to a person. My mother wrote an email to them told them what happened and then they wrote back that they would be there the next day. I also called and confirmed but was on hold for a very long time. They came out and sealed the windshield the guy said there was water coming in a few places but I should be good to drive it in an hour or so after it dried. Well a month later now it rain a lot again my floor is soaked again and I cant get a hold of anyone!!! I keep calling and no answer goes straight to a voice mail I have left 2 already in the past 2 days and still call back... now It said voice mail full. I would never recommend this place to anyone..I will go out of my way to tell people not to ever go with this company!!! HORRIBLE!

Armature June 2, 2010

Beware of these shops and be smart

I am hoping that this will be read by many people so this company can be exposed for what they really are... SCAM ARTISTS. I process glass claims for several different insurance companies and deal with these conniving, scheming people every single day. This company will go door to door and hang around parking lots "inspecting" people's vehicles. They convince these people that they NEED to have their windshield replaced when there is just a small chip in it, especially with the insured's who reside in the glass waiver states (FL, KY, SC). They have called in fraudulent claims on several occasions for insured's who have previously had work done through them before, as they have all of their insurance information on file. The insurance companies refuse to make them a preferred provider shop as they are always changing their name to avoid legal disputes. The "warranty" that they offer is a joke. READ EVERY SINGLE WORD PLEASE! On their website under the FAQ's this question is posted:

Q1. What kind of warranty does Coast to Coast offer?
"At Coast to Coast we’ll settle for nothing less than your complete satisfaction. All of Coast to Coast’s installations are backed by a Limited Lifetime Warranty, which meets or exceeds all competitors and insurance company warranties."

There are no further details regarding the warranty located anywhere on their website and as an intelligent person, I know better than to use them for any of my glass replacements. I can guarantee that their "warranty" does not exceed or even MEET the insurance companies warranties. Insurance companies have contracts with their preferred providers and can GUARANTEE the quality of the work that is being completed on your vehicle, which is the very thing that you depend on to keep you safe while on the road.

Beware of these shops and be smart. It's as simple as going to Google and typing in Coast to Coast Auto Glass and Google begins to "auto-fill" the search item for you with the words "Fraud" and "Scam". Please do your research before choosing to give them your business. The people that choose to utilize their services are only enabling them to stay in business and scam more people such as themselves.