I am an adult who ordered a 'kiddie size' and was charged 1.75 for a mini scoop of lousy lumpy ice and then another .75 for the cone!!! They insisted this is the company policy. I went to a different location to find out they do the same thing and I asked why and the nastiest of male managers said "I pay for it why shouldn't you" and I asked if they charge for cups and he said "do you want to argue or order?" Needless to say I looked at him like he was crazy and left. Never again will they get a nickel of mine. Because they are franchised you have no recourse except to shop elsewhere or make it at home.

I bought two giftcards at Coldstone Creamery in Klamath Falls, Oregon where I live for Christmas gifts for my two daughters.This was in December. In January I took them to use the giftcards which had been locked in my lock box so they wouldn't get lost. The counter person said there was money on one card but not the other. I was told to come back tomorrow with a receipt and they would give me another card. So I went back the next day with my bank card information and date of purchase as I paid with my visa. Visa did have record of the sale. The counter person stated her manager said not to give a new card . So I got his number and name and called him He then backed off and said to bring the cards back again and he would look up the transaction with Visa and on his records for credit card sales and replace my card. I didn't hear from him so I went back and all the windows were covered with paper. They closed !!! So I just got scammed. When I paid for the card the guy didn't put the money on the one gift card. So I will never buy a gift vard again anywhere or if I do I am making them prove the money is on the card before I leave. Thanks Coldstone .

I phoned my local Cold Stone Creamery on Power Plant Pkwy.in Hampton Va.to order a birthday cake for my grandson. They then informed me I needed to come in and pre-pay for the order 48 hrs before pickup date. I did, in fact I went into the store within 2 hrs of the phone order and paid for it. There was a minor storm the night before I was to pick up the cake. No big deal just an inch of snow.There was a sign on the door that they were closed due to "inclament weather". No phone call, no cake...nothing. I called and left a very angry message on their machine, with the instructions to return my call the next day.I waited until after 2:pm until I finally decided to call them again.I was told by the ill-trained idiot that my order was not paid for and therefor had not been done. He didn't even ask my name or phone number, how would he know it wasn't paid? I told him I had the recipt and saw online that they had taken the money from my account, he said I would have to speak to the manager, who was conveniently not there at the time.By this time I was FURIOUS!!! Not only did they completely RUIN my grandsons birthday, but now they were basically calling me a liar. When the manager finally did return my call she tried to blame everything on a new emplyee, and wanted to still sell me the cake that I no longer had any use for. I have called and left a complaint with the Corp. Office and BBB. They never even TRIED to compensate me, only tried to pacify and placate me in vain attempt to diffuse my anger.NEVER AGAIN WILL I ENTER A COLD STONE CREAMERY!!! IN FACT I WILL BAD MOUTH THEM UNTIL MY DYING DAY OR THE TWO LAME-BRAINS AT THAT STORE ARE FIRED AND THAT SHOP GOES UNDER. I will never get his birthday back, there are reasons behind my wanting this birthday to be a special one, and Cold Stone creamery ruined it.There are no excuses for their inadequecies. You can help me by strongly suggesting they FIRE these grade school dropouts and train(correctly)someone with good work ethics.

I wanted to get some ice cream, so I decided to go to my local Cold Stone Creamery at Woodfield Mall in Schaumburg, IL. When I get there, there were 4 employees working there, and I was the ONLY person in the store, and most of them were just sitting around. They acknowledge my presence, and then continue gossiping about another employee. After a few minutes of waiting, another employee finally says, "Someone help this girl!". The girl who helped me, a large dark-skinned girl with a tattoo on her left shoulder, gave mediocre service, and even dropped something, a sign on top of the freezer, in one of the ice cream tubs and just placed it back as if nothing happened. She continued to help me, and when I asked for a lid at the end of the transaction, she slammed it down on the counter, which was evidently the wrong lid. As I was gathering my ice cream, the lady was fiddling around with other money, and then went to help another customer without washing her hands.